Service excellence! Eastern Cape Motors, Port Alfred

On Monday the 2nd of October 2023, I visited Port Alfred as part of a road trip (vacation) from Gauteng to the Eastern Cape, and after hearing a strange sound coming from my vehicles right front wheel, decided to seek assistance at the Ford dealership, Eastern Cape motors, Port Alfred. A friendly lady at the counter introduced me to the workshop manager, Charl, who informed me that he will have a technician available to take a look that same day at 15:00. At 15:00 Charl collected my vehicle’s keys from me and we were requested to wait while the technician attended to my Mazda Drifter. After a short period of time a technician handed me the keys and explained that the brake caliper was loose and that he replaced the missing bolt. After I was informed by Charl that the repair was done at no cost, I was stunned! Friendly service, immediate assistance, and all that at no cost to me, is sincerely appreciated. This is literally “walking the extra mile” and I had absolute peace of mind while exploring the beautiful Eastern- and Western Cape as well as during my journey back to Centurion, Gauteng. Thank you so much Charl and the amazing team at Eastern Cape Motors, Port Alfred. This is service excellence at its best! Paul & Lynette Gerber Centurion