Rude and unwelcoming reservationist for Hluleka Nature reserve bookings

The person who handles reservations at Eastern Cape Parks and Tourism Agency for Hluleka Nature Reserve is rude. For example, I sent an email enquiring about availability at the mentioned reserve and this reservationist replied without even mentioning my name or even signing off the email with his name. All one is dealing with is just "reservations", no name. For a tourism business it would be nice if potential clients could at least be treated with etiquette. Even if the dates I wanted are fully booked, still, a representative in a tourism business is meant to be welcoming and not come across as if you are bothering them by just simply enquiring. unfortunately, this has happened two times already.