Totally Useless & ***********

I have never come across such a total shambles and incompetency. I tried to book Hluleka Nature Reserve fir a few nights. My booking was accepted ( did this on-line) and had to pay straight away. No problem with that. That same day of booking, I received an email from EPTCA telling me my booking was cancelled because the Park was closed fir renovations and that they had no idea when it would’ve-open. Seems they have no idea about anything. Why this Park could be booked in the first instance in view of the above is appalling. I then phoned them direct. They asked for the reason I was cancelling…can you believe it! Then, the frustration of the very messy steps to try and get a refund…something simple but made very frustrating and full of totally un-necessary bureaucracy. Adding insult to injury is that it can take 3 weeks to get your money back! Never…never ever again!