Very selfish and no care for their customers

Stay away from game household appliances. I bought a kettle 6 months ago and it stopped working. I took it back they booked it in which will take 21 days for me to get it back. How do you book a kettle because it is an essential i use it everyday so i must go and buy another one because they don't care about their customers anymore. Fridge, microwave etc i understand but a kettle that's very selfish of them. Zero customer service.