Review ofEaston-Berry Collections
Easton-Berry Collections
1.3|55 reviews
Responds in 11 hours 30 min
RP
Richard P
1 reviews | Active since Member
02 Mar 2026, 08:34
******* at their best
I called in to find out why I was still being debitted for an account that shows on my Clearscore that it should have been settled in July 2025.
They charged me R59 for the call. Then they decided not to take the last debit by themselves and now want to hold me accountable for it.
These people are *******
Helpful (0)
Replies (477)0
Replies (477)Easton-Berry Collections's replyOfficial
02 Mar 2026, 08:48Good day Mr Richard P,
Thank you for affording us the opportunity to assist.
Please note the account has been handed over to our office for debt recovery on behalf of the Credit Provider.
In light of handover, the account is administered in accordance with the Debt Collectors Act 114 of 1998, (Annexure B) hence the account is subject to the prescribed fees applicable.
At present our records reflect the account as outstanding.
We will assess the matter and provide detailed feedback via email shortly.
Kind Regards
Maheshree
Easton Berry Collections Team
Thank you for affording us the opportunity to assist.
Please note the account has been handed over to our office for debt recovery on behalf of the Credit Provider.
In light of handover, the account is administered in accordance with the Debt Collectors Act 114 of 1998, (Annexure B) hence the account is subject to the prescribed fees applicable.
At present our records reflect the account as outstanding.
We will assess the matter and provide detailed feedback via email shortly.
Kind Regards
Maheshree
Easton Berry Collections Team
Best regards,
Easton-Berry Collections's reply02 Mar 2026, 08:48
Official
Good day Mr Richard P,
Thank you for affording us the opportunity to assist.
Please note the account has been handed over to our office for debt recovery on behalf of the Credit Provider.
In light of handover, the account is administered in accordance with the Debt Collectors Act 114 of 1998, (Annexure B) hence the account is subject to the prescribed fees applicable.
At present our records reflect the account as outstanding.
We will assess the matter and provide detailed feedback via email shortly.
Kind Regards
Maheshree
Easton Berry Collections Team
Thank you for affording us the opportunity to assist.
Please note the account has been handed over to our office for debt recovery on behalf of the Credit Provider.
In light of handover, the account is administered in accordance with the Debt Collectors Act 114 of 1998, (Annexure B) hence the account is subject to the prescribed fees applicable.
At present our records reflect the account as outstanding.
We will assess the matter and provide detailed feedback via email shortly.
Kind Regards
Maheshree
Easton Berry Collections Team
Best regards,
RP
Richard P's updateReviewer Update
02 Mar 2026, 09:08There was R344 left to pay. Easton berry did not collect the funds so Eastonberry is at fault and how can you charge me for calling you if you have never even once provided me with a statement
RP
Richard P's update02 Mar 2026, 09:08
Reviewer Update
There was R344 left to pay. Easton berry did not collect the funds so Eastonberry is at fault and how can you charge me for calling you if you have never even once provided me with a statement
Easton-Berry Collections's replyOfficial
02 Mar 2026, 09:19Good day Mr RIchard,
Thank you for your message.
Please note the matter is under investigation.
Kindly be advised the incoming call was charged in accordance with the Debt Collectors Act 114 of 1998 (Annexure B).
Further note an email has been provided to you offline with our direct contact details to best assist.
Kind Regards
Maheshree
Easton Berry Collections Team
Thank you for your message.
Please note the matter is under investigation.
Kindly be advised the incoming call was charged in accordance with the Debt Collectors Act 114 of 1998 (Annexure B).
Further note an email has been provided to you offline with our direct contact details to best assist.
Kind Regards
Maheshree
Easton Berry Collections Team
Best regards,
Easton-Berry Collections's reply02 Mar 2026, 09:19
Official
Good day Mr RIchard,
Thank you for your message.
Please note the matter is under investigation.
Kindly be advised the incoming call was charged in accordance with the Debt Collectors Act 114 of 1998 (Annexure B).
Further note an email has been provided to you offline with our direct contact details to best assist.
Kind Regards
Maheshree
Easton Berry Collections Team
Thank you for your message.
Please note the matter is under investigation.
Kindly be advised the incoming call was charged in accordance with the Debt Collectors Act 114 of 1998 (Annexure B).
Further note an email has been provided to you offline with our direct contact details to best assist.
Kind Regards
Maheshree
Easton Berry Collections Team
Best regards,
RP
Richard P's updateReviewer Update
02 Mar 2026, 09:23Ja usually when there is wrong doing things go private.
RP
Richard P's update02 Mar 2026, 09:23
Reviewer Update
Ja usually when there is wrong doing things go private.
Easton-Berry Collections's replyOfficial
02 Mar 2026, 09:33Good day Mr Richard,
Please note as this is a public platform, an email was sent to protect your personal information and your account details.
Kindly be advised, as per the email, we have escalated the debit order status for investigation.Additionally, the call charge has been escalated for review.We will provide feedback as soon as the relevant updates are available
Kind Regards
Maheshree
Easton Berry Collections Team
Please note as this is a public platform, an email was sent to protect your personal information and your account details.
Kindly be advised, as per the email, we have escalated the debit order status for investigation.Additionally, the call charge has been escalated for review.We will provide feedback as soon as the relevant updates are available
Kind Regards
Maheshree
Easton Berry Collections Team
Best regards,
Easton-Berry Collections's reply02 Mar 2026, 09:33
Official
Good day Mr Richard,
Please note as this is a public platform, an email was sent to protect your personal information and your account details.
Kindly be advised, as per the email, we have escalated the debit order status for investigation.Additionally, the call charge has been escalated for review.We will provide feedback as soon as the relevant updates are available
Kind Regards
Maheshree
Easton Berry Collections Team
Please note as this is a public platform, an email was sent to protect your personal information and your account details.
Kindly be advised, as per the email, we have escalated the debit order status for investigation.Additionally, the call charge has been escalated for review.We will provide feedback as soon as the relevant updates are available
Kind Regards
Maheshree
Easton Berry Collections Team
Best regards,
RP
Richard P's updateReviewer Update
02 Mar 2026, 09:45I understand all of that, but what has happened is not fair. I have gone through hell these past few years to settle my accounts after Covid. I.have done everything we agreed upon. Alm I ask is resolve this matter honestly
RP
Richard P's update02 Mar 2026, 09:45
Reviewer Update
I understand all of that, but what has happened is not fair. I have gone through hell these past few years to settle my accounts after Covid. I.have done everything we agreed upon. Alm I ask is resolve this matter honestly
Easton-Berry Collections's replyOfficial
02 Mar 2026, 09:48Good day Mr Richard,
Thank you for your reply.
We appreciate your cooperation and have escalated the matter to establish a resolve.
Kindly be advised we will provide feedback in this regard.
Kind Regards
Maheshree
Easton Berry Collections Team
Thank you for your reply.
We appreciate your cooperation and have escalated the matter to establish a resolve.
Kindly be advised we will provide feedback in this regard.
Kind Regards
Maheshree
Easton Berry Collections Team
Best regards,
Easton-Berry Collections's reply02 Mar 2026, 09:48
Official
Good day Mr Richard,
Thank you for your reply.
We appreciate your cooperation and have escalated the matter to establish a resolve.
Kindly be advised we will provide feedback in this regard.
Kind Regards
Maheshree
Easton Berry Collections Team
Thank you for your reply.
We appreciate your cooperation and have escalated the matter to establish a resolve.
Kindly be advised we will provide feedback in this regard.
Kind Regards
Maheshree
Easton Berry Collections Team
Best regards,
RP
Richard P's updateReviewer Update
03 Mar 2026, 09:11So again this morning I am phoned about when Am I going to pay the account.
Easton Berry keeps people indebted on purpose.
When is this matter going to be resolved
Easton Berry keeps people indebted on purpose.
When is this matter going to be resolved
RP
Richard P's update03 Mar 2026, 09:11
Reviewer Update
So again this morning I am phoned about when Am I going to pay the account.
Easton Berry keeps people indebted on purpose.
When is this matter going to be resolved
Easton Berry keeps people indebted on purpose.
When is this matter going to be resolved
Easton-Berry Collections's replyOfficial
04 Mar 2026, 07:49Good day Mr Richard,
Thank you for bringing the matter to our attention.
We have followed up with the team and will provide feedback soonest.
Kind Regards
Maheshree
Core Connect Complaints
Thank you for bringing the matter to our attention.
We have followed up with the team and will provide feedback soonest.
Kind Regards
Maheshree
Core Connect Complaints
Best regards,
Easton-Berry Collections's reply04 Mar 2026, 07:49
Official
Good day Mr Richard,
Thank you for bringing the matter to our attention.
We have followed up with the team and will provide feedback soonest.
Kind Regards
Maheshree
Core Connect Complaints
Thank you for bringing the matter to our attention.
We have followed up with the team and will provide feedback soonest.
Kind Regards
Maheshree
Core Connect Complaints
Best regards,