CARZUKA/CROOKZUKA

If I had the option to rate them in the minus I would! I've bought a car from them three weeks ago. The sales lady I unfortunately had to deal with was untruthful, rude and unprofessional from the start. She told me the car's Natis and other documents regarding the sale of the vehicle would be sent to me via Postnet within the same week I have purchased the car. I waited ten days before I started to enquire about the documents. Another person by the name of Mike phoned me just to tell me the documents were accidently sent to the wrong branch but that they will send it as soon as they receive them. Another week passed and my husband phoned their customer department. The person on the other end were clueless and could only promise to escalate my queries to someone at the Carzuka Eastrand Mall. Another week passed. I whatsapp ed the sales lady named Leratho about the documents on with she answered that the documents were sent to me with postnet. I requested the tracking number, she replied by saying she did send it to me. Lie! She didn't! When I confronted her with the lie she chose to ignore me. Today I requested the tracking number again from her. She sent me someone else's tracking number for who knows what and after I told her to check the waybill as it did not match my details she deleted the picture of the waybill. She then told me to go fetch the document myself from someone. She only sent me a number of of a person to phone and get his address and name of his dealership. This is unacceptable behavior from a so called trusted and reputable company. I wouldn't recommend them to my worst enemy! I will take this further tomorrow because their business hours are only until five in the afternoon.