So unprofessional

My experience with Eastvaal Motors Middelburg Ford has been extremely frustrating and disappointing due to continuous poor communication, broken promises, and ongoing delays. I delivered my vehicle on 16 February after being instructed to return it for stripping and a new fault code. It took two days to receive the code — and only after I repeatedly followed up myself. Throughout that time, I was told the technician was busy with my vehicle, yet tracking notifications suggested the work may only have started later. After my insurance declined the claim, I decided to proceed with repairs at my own cost. Even then, delays continued. The revised quotation took additional time, and on 24 February I specifically requested that parts be ordered urgently as I was ready to make payment immediately. I was told they were waiting for my authorization, and I understood that the process would move forward without delay. On 26 February, I was informed that parts had arrived and that I would receive my vehicle back on Tuesday, 3 March. However, when I followed up again, I struggled almost the entire day to get hold of the advisor. I left multiple messages with reception — to the point where reception now recognizes my voice when I call. I sent WhatsApp messages that went unanswered. I only received feedback later, and was then told that additional parts were still outstanding. Today, after once again chasing for feedback, I was informed that I will now only receive my vehicle on Friday — several more days later than promised. The reason provided was that the workshop is short of technicians. While I understand operational challenges can happen, customers should not be the ones constantly chasing for updates or discovering delays at the last minute. From 16 February up to today, I have been the one making follow-up calls. I have not been proactively updated. Timelines keep changing, and I am left without reliable information to plan my transport or daily responsibilities. The quotation indicates the repair hours are limited, yet the vehicle has now been with the dealership for an extended period far beyond what was initially communicated. As a paying customer who has shown commitment by settling the costs, I expected transparency, proper planning, and honest communication. Unfortunately, I have experienced the opposite. This entire situation has been stressful and unacceptable.