Active since Jun 2014
37
Reviews
0
Industries
Reviews
37 reviews1 month ago
So unprofessional
My experience with Eastvaal Motors Middelburg Ford has been extremely frustrating and disappointing due to continuous poor communication, broken promises, and ongoing delays. I delivered my vehicle on 16 February after being instructed to return it for stripping and a new fault code. It took two days to receive the code — and only after I repeatedly followed up myself. Throughout that time, I was told the technician was busy with my vehicle, yet tracking notifications suggested the work may only have started later. After my insurance declined the claim, I decided to proceed with repairs at my own cost. Even then, delays continued. The revised quotation took additional time, and on 24 February I specifically requested that parts be ordered urgently as I was ready to make payment immediately. I was told they were waiting for my authorization, and I understood that the process would move forward without delay. On 26 February, I was informed that parts had arrived and that I would receive my vehicle back on Tuesday, 3 March. However, when I followed up again, I struggled almost the entire day to get hold of the advisor. I left multiple messages with reception — to the point where reception now recognizes my voice when I call. I sent WhatsApp messages that went unanswered. I only received feedback later, and was then told that additional parts were still outstanding. Today, after once again chasing for feedback, I was informed that I will now only receive my vehicle on Friday — several more days later than promised. The reason provided was that the workshop is short of technicians. While I understand operational challenges can happen, customers should not be the ones constantly chasing for updates or discovering delays at the last minute. From 16 February up to today, I have been the one making follow-up calls. I have not been proactively updated. Timelines keep changing, and I am left without reliable information to plan my transport or daily responsibilities. The quotation indicates the repair hours are limited, yet the vehicle has now been with the dealership for an extended period far beyond what was initially communicated. As a paying customer who has shown commitment by settling the costs, I expected transparency, proper planning, and honest communication. Unfortunately, I have experienced the opposite. This entire situation has been stressful and unacceptable.
0 replies
9 months ago
Akeso Randburg
I had such a great stay in Akeso I got along very well with the other patients made new friends 🙂 my The****** was Dr HEROLD & Psychology was DIANE MOSES I highly recommend both of them ,they are very sweet, kind , easy to talk too,I trusted them with my life ❤️ I'd like 2 thank David,Naledi from Ward B2 they sure do love their jobs & they take it serious 🙏 There's a rude nurses Der AMUKELANI THWALA & S'BUSISO XIMBA they don't have time 4 their patients,they have such a sticking attitude,they act as if they are listening to Ur complaints but never attends them 🤬my favourite classes were definitely Ona & Nhlanhla they were informative & mind opening 😁 I spent most of my times in the art class 🎨 as for kitchen stuff for 2 weeks the food was so delicious OMG on the third week I don't know what was wrong with the chefs 😕 they were just cooking 4 da sake of cooking it wasn't nice at all 🤢 🤢 😷 there were times where I wasn't feeling okay they refused to the bring food to our rooms U had to complain numerous times to get it...The showers don't even have hot water it's always Luke warm 😢
0 replies
10 months ago
POOR SERVICE AND RUDE WAITER PLUS MANAGER
My Husband went to the restaurant and asked the waiter to prepare a meal for him , he'll come back after 20 minutes then waiter told him "that's not allowed, he'll have to wait for it and leave with it" he then asked him what time are they closing? he said 10PM my husband left & came back at 9pm the restaurant stuff was already packing & cleaning he asked waiter where's his food? "The waiter told him they didn't prepare it cause the restaurant closes early when they are not that busy especially on Mondays " so they had an altercation until the restaurant manager intervened ,he told my Husband that the waiter mislead him , in hopes that the manager will make a plan for my husband guess WHAT? the very same manager ended up siding with his waiter ..what kind of a service do you guys run? This is nonsense you don't treat customers like that😡what management qualifications does he have for such POOR SERVICE? I am so disappointed and actually disgusted
0 replies
10 months ago
Failed to call me
I'm very disappointed ☹️ with Witbank courier services their contact number doesn't go through and they don't even respond to their I had a delivery yesterday but the driver didn't call nor even sent me a WhatsApp and when I chat with the Fastway WhatsApp number they tell to wait for an agent that doesn't even respond can y'all fix the way that U guys work
0 replies
12 months ago
Rude consultants
Good Morning Writing this email with so much frustration I've placed an order on the 29th of April And it's still hasn't been delivered to me I didn't even know which courier company will deliver it I had to call customer care to get the Waybill number and the courier company which is Value Express the most useless logistics company ever!.... For my second call I was so upset with one of y'alls consultant Sinqobile who decided to put the phone on mute 🔕 while I was busy talking to her and the third call another consultant put the headsets aside & carried on talking to his Colleagues not about my order next thing I was put on hold for over 15 minutes until I cut the call ,I know calls are recorded and I'll like to get the recordings from those 2 calls for further action...It was so unprofessional and rude of them... It's the 5th of May today my Order is still not delivered so my Husband decided 2 call Value Express they came up with excuses that the driver got busy on Friday and Saturday and we still don't have a clue when it's going to be delivered 😡 We can't buy on Makro then get ****ty service from the consultants & the useless Value Express logistics..Do y'all even view their reviews from this company??? Can my orders be done by The Courier guy not that useless Value Express 😔 And I'll give a review not make both companies look but better the working ethics
58 replies
15 months ago
Clicks -The Marc Sandton
I went to Click's & I greeted the pharmacist her name is "LONDEKA CAZIBE" & she didn't respond okay fine I then explained to her dat I have a bad sinus what can she recommend? She just looked at me with an attitude & said look over there this is our sinus section .you can just choose one ,I told her I don't know which 1 to choose from, I mean she's a pharmacist ,she should know which one to give me 😢 while she was busy capturing she was telling her colleague that she's tired & she wants to go home ,her attitude literally gave me anxiety...plus she wasn't even dat helpful 😡 when we were done I said thank you & enjoy Ur day further...her response was"sho" weh Londeka Cazibe it doesn't kill U to be kind Sis, when dealing with customers pls leave your issues at door & take them when U go home
0 replies
16 months ago
Avbob Middleburg
We love to Thank Masesi for helping us with our claim yesterday ,her service was so excellent and she's very friendly 😊she is the Girl she thinks she is ❤️keep up with the Good work we really really appreciate you
56 replies
19 months ago
Unhelpful Consultants and over charging
Good Afternoon Writing this email with so much frustration I have paid off my unifi loan and I requested a letter of confirmation I was suppose to pay R591 and I did after 2 days I was told I'm owing R71 HOW? Why on the statement it showed Balance Transfer of R510???? And I ended up paying R72 and again today I was debited R80 😡😡😡 I want my REFUND BACK !.... I don't know how y'all guys work seriously I've been sending emails with proof of payments
53 replies
29 months ago
MAKRO STRUBENS VALLEY
OMG i am so annoyed by Makro this shop DOESN'T EVER ANSWER CALLS ,if they do they'll keep transferring to other departments and its so annoying i waited 15minutes on first call and the second one 20 with no luck....this is such a bad attitude and poor service from a company mxm
71 replies
29 months ago
Misleading Customers (Tebogo Tlatsi)
Me and my Husband decided to take a Life cover with OUTsurance only to find out that the guy joined us for a funeral cover even though me we requested a Life cover and we already have a funeral cover with OUTsurance ...i hope your calls are recorded cause even when he read the terms and conditions he mentioned Life cover not funeral cover this is **** and ***** Tebogo Tlatsi that was his name...i want this matter sorted ASAP
214 replies
Review Distribution
5 Star
5 (13.513513513513514%)
4 Star
0 (0%)
3 Star
1 (2.7027027027027026%)
2 Star
5 (13.513513513513514%)
1 Star
26 (70.27027027027027%)