Unifi SA
Verified Business
Unifi SA
Verified Business
169 Reviews (last 12 months)
Responds in 48 hours 33 min
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Unifi SA struggles significantly across most service dimensions. While a handful of named consultants receive exceptional praise for warmth and professionalism, the overwhelming majority of customers report serious billing errors, ignored emails, stalled applications, unauthorized debits, and credit bureau inaccuracies. The business faces systemic challenges in communication, financial accuracy, and process efficiency that severely undermine customer trust.
Top Strengths:
- •Customer Service & Professional Guidance: Named agents like Rowena, Janovia, Heidi, and Robyn receive glowing praise for patience, professionalism, and going the extra mile. Positive experiences are strongly tied to individual consultants rather than systemic service quality.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#21Ranked In Loans & Credit
48 hours 33 minutesAverage Time To Reply
-48 NPSRecommended: Unlikely
Replied to 5% of negative reviews
Typically takes less than 48 hours 33 min to reply
TrustIndex
0
Score
Ranking
#21
in Loans & Credit
Avg Reply
48 hours 33 minutes
NPS Score
-48
Recommended: Unlikely
Replied to 5% of negative reviews
Typically takes less than 48 hours 33 min to reply
Review Distribution
1.8|169 Reviews
May '25 - Apr '26
5(15.7%)
4(3.3%)
3(3.9%)
2(4.6%)
1(72.6%)
5(15.7%)
4(3.3%)
3(3.9%)
2(4.6%)
1(72.6%)
Recent reviews (169)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
Tshepo M
1 reviews | Active since Jan 2020
14 Mar 2026, 22:39
Paid off the account. But they still say I'm owing
I have paid off my account on the 27 September 2024 then on the 1st October but they still calling me that I owe them and it reflects on my Clear Score that I'm owing. I have been explaining to their consultants that I paid off the account but still that was not rectified. I need this resolved.
Helpful (0)
|Replies (0)TM
Tshepo M
1 reviews | Active since Jan 2020
14 Mar 2026, 22:39
Paid off the account. But they still say I'm owing
I have paid off my account on the 27 September 2024 then on the 1st October but they still calling me that I owe them and it reflects on my Clear Score that I'm owing. I have been explaining to their consultants that I paid off the account but still that was not rectified. I need this resolved.
0
Replies (0)TM
Tamia M
1 reviews | Active since Jan 2020
9 Mar 2026, 11:03
Frustrated client
Good day I made an application Sunday afternoon, I did the kinda fast and super fast option. I've sent all documentation through. Yet my application is still set 88%. I've sent an email for client support. The response was that they're are working on my application but 24hrs have passed and nothing has changed. My application is pending and an accepted debicheck. I really thought I'd have my answer so I can access the funds to tend to an urgent matter.
Helpful (0)
|Replies (0)TM
Tamia M
1 reviews | Active since Jan 2020
9 Mar 2026, 11:03
Frustrated client
Good day I made an application Sunday afternoon, I did the kinda fast and super fast option. I've sent all documentation through. Yet my application is still set 88%. I've sent an email for client support. The response was that they're are working on my application but 24hrs have passed and nothing has changed. My application is pending and an accepted debicheck. I really thought I'd have my answer so I can access the funds to tend to an urgent matter.
0
Replies (0)ES
Erich S
1 reviews | Active since Jan 2020
6 Mar 2026, 09:47
This company is fr a u d. Dont trust them they not legit!!
This company is fr a u d. Dont trust them they not legit!! They will share your detailsnto spam callers and have all kinds of excuses when it comes to paying out your loan, if your one pay daye was 25th and next is 26 due to a weekend its a problem. Will also report all my findings and get them closed for good afte rmy lawsuit.
Helpful (0)
|Replies (0)ES
Erich S
1 reviews | Active since Jan 2020
6 Mar 2026, 09:47
This company is fr a u d. Dont trust them they not legit!!
This company is fr a u d. Dont trust them they not legit!! They will share your detailsnto spam callers and have all kinds of excuses when it comes to paying out your loan, if your one pay daye was 25th and next is 26 due to a weekend its a problem. Will also report all my findings and get them closed for good afte rmy lawsuit.
0
Replies (0)VS
TK
SD
Semone D
1 reviews | Active since Jan 2020
5 Mar 2026, 07:38
Awesome service!
I would like to just express what a joy it is to deal with this loan company. I had an enquiry about my account, and this lovely lady by the name of Janovia fixed it and sent me an email about my loan quotation almost immediately! Thank you so much! Your help is greatly appreciated.
Helpful (0)
|Replies (0)SD
Semone D
1 reviews | Active since Jan 2020
5 Mar 2026, 07:38
Awesome service!
I would like to just express what a joy it is to deal with this loan company. I had an enquiry about my account, and this lovely lady by the name of Janovia fixed it and sent me an email about my loan quotation almost immediately! Thank you so much! Your help is greatly appreciated.
0
Replies (0)CJ
Cariemah J
1 reviews | Active since Jan 2020
4 Mar 2026, 07:56
********* practise
They will debit an inactive bank account after they received payment. Leaving you with a bill and not take accountability. ********* practice when you already struggling to survive.
Helpful (0)
|Replies (0)CJ
Cariemah J
1 reviews | Active since Jan 2020
4 Mar 2026, 07:56
********* practise
They will debit an inactive bank account after they received payment. Leaving you with a bill and not take accountability. ********* practice when you already struggling to survive.
0
Replies (0)ON
Oratile N
1 reviews | Active since Jan 2020
2 Mar 2026, 12:26
Disappointed
Since I've app**** for a loan on Saturday around 10am, it's Monday afternoon and I have not received anything. I've sent everything they need but am still waiting and even sent an email with no response from them
Helpful (0)
|Replies (0)ON
Oratile N
1 reviews | Active since Jan 2020
2 Mar 2026, 12:26
Disappointed
Since I've app**** for a loan on Saturday around 10am, it's Monday afternoon and I have not received anything. I've sent everything they need but am still waiting and even sent an email with no response from them
0
Replies (0)