AC
Akeso Crescent Clinic
Claimed Business
AC
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(50%)
1(50%)
5(0%)
4(0%)
3(0%)
2(50%)
1(50%)
Frequently Asked Questions About Akeso Crescent Clinic
Akeso Crescent Clinic has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Akeso Crescent Clinic across 18 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRK
aC
arno C
1 reviews | Active since Jan 2020
10 Sept 2025, 06:49
Akeso randburg.
On the day of my admission i was admitted in the DDU group, drugs and other substances etc. I tried to explain to the admission staff that ive never used or were taking any of these substances. Nobody listened. I had to fight to get into the correct group. All of the other areas were not bad. The doctors were phenomenal. The nursing staff were very very nice
Helpful (0)
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arno C
1 reviews | Active since Jan 2020
10 Sept 2025, 06:49
Akeso randburg.
On the day of my admission i was admitted in the DDU group, drugs and other substances etc. I tried to explain to the admission staff that ive never used or were taking any of these substances. Nobody listened. I had to fight to get into the correct group. All of the other areas were not bad. The doctors were phenomenal. The nursing staff were very very nice
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Jul 2025, 11:47
Akeso Randburg
I had such a great stay in Akeso I got along very well with the other patients made new friends 🙂 my The****** was Dr HEROLD & Psychology was DIANE MOSES I highly recommend both of them ,they are very sweet, kind , easy to talk too,I trusted them with my life ❤️ I'd like 2 thank David,Naledi from Ward B2 they sure do love their jobs & they take it serious 🙏 There's a rude nurses Der AMUKELANI THWALA & S'BUSISO XIMBA they don't have time 4 their patients,they have such a sticking attitude,they act as if they are listening to Ur complaints but never attends them 🤬my favourite classes were definitely Ona & Nhlanhla they were informative & mind opening 😁 I spent most of my times in the art class 🎨 as for kitchen stuff for 2 weeks the food was so delicious OMG on the third week I don't know what was wrong with the chefs 😕 they were just cooking 4 da sake of cooking it wasn't nice at all 🤢 🤢 😷 there were times where I wasn't feeling okay they refused to the bring food to our rooms U had to complain numerous times to get it...The showers don't even have hot water it's always Luke warm 😢
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
30 Jul 2025, 11:47
Akeso Randburg
I had such a great stay in Akeso I got along very well with the other patients made new friends 🙂 my The****** was Dr HEROLD & Psychology was DIANE MOSES I highly recommend both of them ,they are very sweet, kind , easy to talk too,I trusted them with my life ❤️ I'd like 2 thank David,Naledi from Ward B2 they sure do love their jobs & they take it serious 🙏 There's a rude nurses Der AMUKELANI THWALA & S'BUSISO XIMBA they don't have time 4 their patients,they have such a sticking attitude,they act as if they are listening to Ur complaints but never attends them 🤬my favourite classes were definitely Ona & Nhlanhla they were informative & mind opening 😁 I spent most of my times in the art class 🎨 as for kitchen stuff for 2 weeks the food was so delicious OMG on the third week I don't know what was wrong with the chefs 😕 they were just cooking 4 da sake of cooking it wasn't nice at all 🤢 🤢 😷 there were times where I wasn't feeling okay they refused to the bring food to our rooms U had to complain numerous times to get it...The showers don't even have hot water it's always Luke warm 😢
0
Replies (0)JA
Jennifer A
1 reviews | Active since Jan 2020
21 Jul 2025, 13:01
Unreliable Emergency Support
I have been a patient at Akeso Crescent Clinic since the age of 15, and I am now 26. Throughout my time under your care, I was consistently assured by my doctors and the******s that the Akeso emergency line was available 24/7 in case of a psychiatric crisis. On the morning of 19 July, I experienced a psychiatric emergency around 3:00 AM. Between 03:36 and 04:08, I made nine attempts to contact the emergency line. Several calls failed to connect, while others placed me on hold for an extended period with no response. Eventually, I received a call back at 12:03 PM, several hours later, at a point when I was unable to speak. The representative scheduled a follow-up call with a counsellor for 3:00 PM that afternoon — but that call never happened. For an institution like Akeso, which promotes itself as a leader in mental healthcare and emphasizes reliability and patient wellbeing, this experience was deeply distressing and disheartening. Being in a state of crisis, reaching out for help, and being met with silence or delays is not only unacceptable — it is dangerous. Having entrusted Akeso with my psychiatric care for over a decade, this experience has significantly impacted my trust. Over the years, the service has begun to feel increasingly corporate and impersonal, a stark contrast to the supportive environment that initially brought me and my family to your care. I hope this complaint will be taken seriously, and that measures will be put in place to ensure that no other patient is left feeling abandoned in their most vulnerable moments.
Helpful (0)
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Jennifer A
1 reviews | Active since Jan 2020
21 Jul 2025, 13:01
Unreliable Emergency Support
I have been a patient at Akeso Crescent Clinic since the age of 15, and I am now 26. Throughout my time under your care, I was consistently assured by my doctors and the******s that the Akeso emergency line was available 24/7 in case of a psychiatric crisis. On the morning of 19 July, I experienced a psychiatric emergency around 3:00 AM. Between 03:36 and 04:08, I made nine attempts to contact the emergency line. Several calls failed to connect, while others placed me on hold for an extended period with no response. Eventually, I received a call back at 12:03 PM, several hours later, at a point when I was unable to speak. The representative scheduled a follow-up call with a counsellor for 3:00 PM that afternoon — but that call never happened. For an institution like Akeso, which promotes itself as a leader in mental healthcare and emphasizes reliability and patient wellbeing, this experience was deeply distressing and disheartening. Being in a state of crisis, reaching out for help, and being met with silence or delays is not only unacceptable — it is dangerous. Having entrusted Akeso with my psychiatric care for over a decade, this experience has significantly impacted my trust. Over the years, the service has begun to feel increasingly corporate and impersonal, a stark contrast to the supportive environment that initially brought me and my family to your care. I hope this complaint will be taken seriously, and that measures will be put in place to ensure that no other patient is left feeling abandoned in their most vulnerable moments.
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Replies (0)PK
Pamella K
1 reviews | Active since Jan 2020
14 Dec 2024, 12:16
Akeso Crescent Clinic Randburg is one of the best facilities
My stay at Akeso crescent clinic Randburg was beyond my expectations. The staff was great from the kitchen they were friendly especially Eunice she made me feel welcomed. The nurses were also nice and friendly... shoutout to nurses Hope and Nomonde for being the best every single day. Even the Dr's helped me alot, there's alot of difference from the day I got here and the last day.
Helpful (0)
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Pamella K
1 reviews | Active since Jan 2020
14 Dec 2024, 12:16
Akeso Crescent Clinic Randburg is one of the best facilities
My stay at Akeso crescent clinic Randburg was beyond my expectations. The staff was great from the kitchen they were friendly especially Eunice she made me feel welcomed. The nurses were also nice and friendly... shoutout to nurses Hope and Nomonde for being the best every single day. Even the Dr's helped me alot, there's alot of difference from the day I got here and the last day.
0
Replies (0)DG
Dale G
1 reviews | Active since Jan 2020
7 Nov 2024, 16:42
Poor treatment from Psychiatrist at Akeso Clinic
My child has been under the care of one of the doctors here. I am under the care of a different doctor at the same clinic. If I were under his care this would have been a very different review. I spent 48hours requesting a prescription for a minor’s psychiatric medication who is already going through withdrawals. After going to the practice after numerous attempts to call and a number of emails - eventually with no reply, the doctor’s receptionist told us to wait in the waiting area on the other side of the clinic and she would mail us once the script is ready, that was at around 1pm it’s now almost 7pm and still no word from her. As far as she is concerned we are still in the waiting area. Disgraceful. On the part of the doctor and receptionist.
Helpful (0)
|Replies (0)DG
Dale G
1 reviews | Active since Jan 2020
7 Nov 2024, 16:42
Poor treatment from Psychiatrist at Akeso Clinic
My child has been under the care of one of the doctors here. I am under the care of a different doctor at the same clinic. If I were under his care this would have been a very different review. I spent 48hours requesting a prescription for a minor’s psychiatric medication who is already going through withdrawals. After going to the practice after numerous attempts to call and a number of emails - eventually with no reply, the doctor’s receptionist told us to wait in the waiting area on the other side of the clinic and she would mail us once the script is ready, that was at around 1pm it’s now almost 7pm and still no word from her. As far as she is concerned we are still in the waiting area. Disgraceful. On the part of the doctor and receptionist.
0
Replies (0)TW
Tish W
1 reviews | Active since Jan 2020
10 Jul 2024, 06:54
Go, at your own peril
I do not recommend this clinic - My doctor de*****ed my medical aid - My doctor cold-turkey-ed me off high doses of psych meds, leading to a suicide attempt - Hospital manager shouted at me for asking for WiFi access for patients during COVID lockdown - Some OTs were rude and invalidating - Nurses deadnamed me - I was forced to share a ward with women. I am not a woman - Grounds are inaccessible for those with mobility disabilities - Food is disgusting. Whilst on a vegetarian diet, I ate beans three times a day - Air-conditioning does not work - The hospital does not adequately prepare for drug stock-outs - I was victimised and POPIA was breached because patients demanded to see my COVID (negative) test results and discuss them in a group - Hospital classes are held in a room that is only accessible by stairs, and therefore I could not attend classes at all, due to accessibility issues - My first psychiatrist threatened a non-verbal child patient with ECT if he 'did not start talking' - Nurses bul**** me for self-harming prior to admission to the point where I had a mental breakdown and panic attack
Helpful (0)
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Tish W
1 reviews | Active since Jan 2020
10 Jul 2024, 06:54
Go, at your own peril
I do not recommend this clinic - My doctor de*****ed my medical aid - My doctor cold-turkey-ed me off high doses of psych meds, leading to a suicide attempt - Hospital manager shouted at me for asking for WiFi access for patients during COVID lockdown - Some OTs were rude and invalidating - Nurses deadnamed me - I was forced to share a ward with women. I am not a woman - Grounds are inaccessible for those with mobility disabilities - Food is disgusting. Whilst on a vegetarian diet, I ate beans three times a day - Air-conditioning does not work - The hospital does not adequately prepare for drug stock-outs - I was victimised and POPIA was breached because patients demanded to see my COVID (negative) test results and discuss them in a group - Hospital classes are held in a room that is only accessible by stairs, and therefore I could not attend classes at all, due to accessibility issues - My first psychiatrist threatened a non-verbal child patient with ECT if he 'did not start talking' - Nurses bul**** me for self-harming prior to admission to the point where I had a mental breakdown and panic attack
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Replies (0)LS
Laurian S
1 reviews | Active since Jan 2020
24 May 2024, 21:38
Crescent clinic is terrible.
Crescent Clinic now belongs to the Medi Clinic group. 1. The mattresses have never been turned or replaces. I have never slept on such a terrible THING and paid R30k for my stay. And not to mention the stained and torn bedding. The pillow freaked. 1st night there i slept on the bedding and let my husband bring pillows and blankets from home. 2. ****roaches all over the hospital! The less said, the better. 3. The food is horrible: most meals consist of dry small chicken breasts in some sort of sauce. I was there for 10 nights and not once did they prepare fish. 3. The pool table is in such a bad state with no usefull cues. 4. Stained furniture and floors: no deep cleaning is taking place. 5. OT classes are too long, these people forget that most patients are in for depression and cannot concentrate for so long. I take my hat off to the staff. Most are awesome and dedicated. Here and there still that 1 or 2 who needs training. Especially the kitchen staff who work at night.
Helpful (0)
|Replies (0)LS
Laurian S
1 reviews | Active since Jan 2020
24 May 2024, 21:38
Crescent clinic is terrible.
Crescent Clinic now belongs to the Medi Clinic group. 1. The mattresses have never been turned or replaces. I have never slept on such a terrible THING and paid R30k for my stay. And not to mention the stained and torn bedding. The pillow freaked. 1st night there i slept on the bedding and let my husband bring pillows and blankets from home. 2. ****roaches all over the hospital! The less said, the better. 3. The food is horrible: most meals consist of dry small chicken breasts in some sort of sauce. I was there for 10 nights and not once did they prepare fish. 3. The pool table is in such a bad state with no usefull cues. 4. Stained furniture and floors: no deep cleaning is taking place. 5. OT classes are too long, these people forget that most patients are in for depression and cannot concentrate for so long. I take my hat off to the staff. Most are awesome and dedicated. Here and there still that 1 or 2 who needs training. Especially the kitchen staff who work at night.
0
Replies (0)