Poor service

BAD service. My vehicle was there for two days where they only did a diagnostic test +/-R870 later. Before that, two other compenies also did the test witch was the same results. Now Ford is saying it's something else. I payed the amount and now they are refusing to give me a quote or the report due to the fact that I wanted to claim it from my motor plan. Even if I decide to pay cash I'm not allowed to get the information.