Eastvaal Motors
Verified Business
Eastvaal Motors
Verified Business
55 Reviews (last 12 months)
Responds in 21 hours 35 min
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Eastvaal Motors delivers a polarized customer experience. The sales team, particularly named consultants like Olga du Toit and Sello Mahlangu, consistently earn glowing praise for patience and dedication. However, recurring complaints about vehicle misrepresentation, poor communication after issues arise, and unresolved service department failures significantly undermine trust. The business excels when things go right but struggles with accountability when problems occur.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently name specific sales consultants like Olga du Toit, Sello Mahlangu, and Rowan Hoffman as patient, knowledgeable, and genuinely invested in positive outcomes. Staff are frequently described as friendly and professional.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#27Ranked In Car Dealerships
21h 35mReply Time
36 NPSLikely
Replied to 80% of negative reviews
Reply time on negative reviews: 8 hours 14 min
TrustIndex
0
Ranking
#27
in Car Dealerships
Avg Reply
21h 35m
NPS Score
36
Recommended: Likely
Replied to 80% of negative reviews
Reply time on negative reviews: 8 hours 14 min
Review Distribution
3.9|55 Reviews
May '25 - Apr '26
5(74.1%)
4(0%)
3(0%)
2(0%)
1(25.9%)
5(74.1%)
4(0%)
3(0%)
2(0%)
1(25.9%)
Recent reviews (55)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceN
N
LE
Lennard E
1 reviews | Active since Jan 2020
27 Feb 2026, 12:49
Absolutely unacceptable and dishonest service.
Absolutely unacceptable and dishonest service. I followed their exact instructions from the start. They told me to replace the faulty battery and issue a cash invoice. Based on their instruction, I proceeded and replaced the battery before receiving any payment was made. Now, two months later, they suddenly changed their story and claim the invoice must be changed. This is completely unreasonable. The replacement was done on their instruction, and the invoice was issued accordingly. You cannot approve the process, allow the work to be completed, and then move the goalposts months later to avoid paying. This behavior shows a complete lack of professionalism, accountability, and integrity. Be extremely careful dealing with this company. They will instruct you to proceed, let you carry the cost, and then refuse to honor payment afterward.
Helpful (0)
|Replies (0)LE
Lennard E
1 reviews | Active since Jan 2020
27 Feb 2026, 12:49
Absolutely unacceptable and dishonest service.
Absolutely unacceptable and dishonest service. I followed their exact instructions from the start. They told me to replace the faulty battery and issue a cash invoice. Based on their instruction, I proceeded and replaced the battery before receiving any payment was made. Now, two months later, they suddenly changed their story and claim the invoice must be changed. This is completely unreasonable. The replacement was done on their instruction, and the invoice was issued accordingly. You cannot approve the process, allow the work to be completed, and then move the goalposts months later to avoid paying. This behavior shows a complete lack of professionalism, accountability, and integrity. Be extremely careful dealing with this company. They will instruct you to proceed, let you carry the cost, and then refuse to honor payment afterward.
0
Replies (0)LE
Lennard E
1 reviews | Active since Jan 2020
27 Feb 2026, 12:43
Poor aftersale assistance
Cannot do a refun on a faulty battery. Pathetic support and comes with stories to provide beee and company ck documents and after 2 responces they change where they dont need these documents
Helpful (0)
|Replies (0)JC
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Nomfundo
1 reviews | Active since Jan 2020
1 Feb 2026, 03:27
Olga is a super star ⭐ she was so invested in every step and so informative in helping me get my car
Olga is a super star ⭐ she was so invested in every step and so informative in helping me get my car. Here service is a 10/10 and she showed a lot of patience through out 💕 I’m glad shes the one who picked up the phone when I called EastVaal motors hoping to buy a car 🙏🏼
Helpful (0)
|Replies (0)N
Nomfundo
1 reviews | Active since Jan 2020
1 Feb 2026, 03:27
Olga is a super star ⭐ she was so invested in every step and so informative in helping me get my car
Olga is a super star ⭐ she was so invested in every step and so informative in helping me get my car. Here service is a 10/10 and she showed a lot of patience through out 💕 I’m glad shes the one who picked up the phone when I called EastVaal motors hoping to buy a car 🙏🏼
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Replies (0)ZP
Zikhona P
1 reviews | Active since Jan 2020
27 Jan 2026, 07:38
EastVaal Motors Misrepresentation case
I am deeply disappointed and distressed by my experience with Eastvaal Motors Witbank. I purchased a Renault Triber that was explicitly represented to me as a 2026 demo model with 150km mileage. I am based in Cape Town, and the transaction was conducted remotely. Upon delivery, I was shocked to discover that the vehicle delivered had approximately 14,800km on the odometer. This was a material and fundamental misrepresentation of the product sold to me. I immediately contacted the salesperson, whose response showed no surprise. On 10 January, I formally notified both the dealership and the financing bank that I was rejecting the vehicle in terms of the Consumer Protection Act (CPA). To date: The dealership has failed to collect the misrepresented vehicle I have not received registration papers The vehicle is not registered in my name I am being expected to make payments for a vehicle I lawfully rejected This situation has caused significant stress and emotional distress. I believe my physical distance from the dealership and the fact that I am a woman contributed to how casually my rights have been disregarded. I am still seeking: Immediate collection of the vehicle Cancellation of the finance agreement Written confirmation that my credit profile will not be affected
Helpful (0)
|Replies (0)ZP
Zikhona P
1 reviews | Active since Jan 2020
27 Jan 2026, 07:38
EastVaal Motors Misrepresentation case
I am deeply disappointed and distressed by my experience with Eastvaal Motors Witbank. I purchased a Renault Triber that was explicitly represented to me as a 2026 demo model with 150km mileage. I am based in Cape Town, and the transaction was conducted remotely. Upon delivery, I was shocked to discover that the vehicle delivered had approximately 14,800km on the odometer. This was a material and fundamental misrepresentation of the product sold to me. I immediately contacted the salesperson, whose response showed no surprise. On 10 January, I formally notified both the dealership and the financing bank that I was rejecting the vehicle in terms of the Consumer Protection Act (CPA). To date: The dealership has failed to collect the misrepresented vehicle I have not received registration papers The vehicle is not registered in my name I am being expected to make payments for a vehicle I lawfully rejected This situation has caused significant stress and emotional distress. I believe my physical distance from the dealership and the fact that I am a woman contributed to how casually my rights have been disregarded. I am still seeking: Immediate collection of the vehicle Cancellation of the finance agreement Written confirmation that my credit profile will not be affected
0
Replies (0)VM
Vasan M
1 reviews | Active since Jan 2020
23 Jan 2026, 15:04
Eastvaal Ford Witbank - Exceptional Service
My 5th purchase from Eastvaal Ford Witbank deserves a 5 star review. Hannelie Burger-Havlik has been amazing to work with from the 1st day we spoke almost a year ago. Hannelie's expert knowledge on the vehicles I required was exceptional. Eastvaal Ford Witbank always had the vehicles I required in stock. Hannelie was always available to answer all my queries and provided sound advice. She always went above and beyond to satisfy my requirements and to deliver our vehicles as promised. I can definitely recommend Eastvaal Ford Witbank and Hannelie Burger as your go to Ford Dealership.
Helpful (0)
|Replies (0)VM
Vasan M
1 reviews | Active since Jan 2020
23 Jan 2026, 15:04
Eastvaal Ford Witbank - Exceptional Service
My 5th purchase from Eastvaal Ford Witbank deserves a 5 star review. Hannelie Burger-Havlik has been amazing to work with from the 1st day we spoke almost a year ago. Hannelie's expert knowledge on the vehicles I required was exceptional. Eastvaal Ford Witbank always had the vehicles I required in stock. Hannelie was always available to answer all my queries and provided sound advice. She always went above and beyond to satisfy my requirements and to deliver our vehicles as promised. I can definitely recommend Eastvaal Ford Witbank and Hannelie Burger as your go to Ford Dealership.
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Replies (0)