Declining Customer Support Standards in Online Platforms

I am not usually one to complain, but this platform has really dropped its standards over the past few years. There seems to be no feedback when raising a query. I have contacted them for over a week, with reminders every two days, regarding an issue with my account. I also followed up numerous times on their Twitter account. I have been on this platform for over a decade, and they used to be responsive. Now, you are routed to bots, and they take an unreasonable amount of time to attend to queries if they eventually do at all. I would strongly suggest that anyone thinking of joining or investing their hard‑earned money consider carefully whether they want to be treated this way as a client. I am personally considering changing platforms.