Zero Service at Easy Equities

It seems Easy Equities have no help or service line/system that can support their clients. Buying on their system is smooth, but when you try to cell your shares there are problems and if you log a ticket online (only method) you get an automated reply with a ticket number, but you NEVER receive the actual SUPPORT. Over the past 11 days I’ve logged tickets 3577210, 3577221, 3579189, 3577210, 3582053, 3582075 and to date I haven’t received any support from this institution. In this process I’ve also noticed a few things that concerns me about whether they are the best institution for my money. One of Easy Equities’ celling points are their low cost when buying shares through their platform, but I’ve now noticed that the cost is much higher when you are trying (and I’m still trying) to cell your shares. I was considering moving my RAs to Easy Equities, BUT I can unfortunately not move my money to a company that is not willing to support me when I have issues. I dread to think how my wife will struggle if I should pass. Based on this experience it will take her years to receive or transfer any of my funds. I am SO disappointed with Easy Equities. I really expected more from them.