MG
Mark G
Active since Apr 2020
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Zero Service at Easy Equities
It seems Easy Equities have no help or service line/system that can support their clients. Buying on their system is smooth, but when you try to cell your shares there are problems and if you log a ticket online (only method) you get an automated reply with a ticket number, but you NEVER receive the actual SUPPORT. Over the past 11 days I’ve logged tickets 3577210, 3577221, 3579189, 3577210, 3582053, 3582075 and to date I haven’t received any support from this institution. In this process I’ve also noticed a few things that concerns me about whether they are the best institution for my money. One of Easy Equities’ celling points are their low cost when buying shares through their platform, but I’ve now noticed that the cost is much higher when you are trying (and I’m still trying) to cell your shares. I was considering moving my RAs to Easy Equities, BUT I can unfortunately not move my money to a company that is not willing to support me when I have issues. I dread to think how my wife will struggle if I should pass. Based on this experience it will take her years to receive or transfer any of my funds. I am SO disappointed with Easy Equities. I really expected more from them.
0 replies
18 months ago
NOT SO Easy Equities
I am SO disappointed in Easy Equities service, and I realize I made a big mistake in convincing my son to move his TFSA account from a bank to Easy Equities. Since he is new to this and I have an Easy Equities account, I have been assisting him with the process of ensuring the correct Transfer from the bank to Easy Equities. The bank did a brilliant job, but unfortunately, I cannot say the same for Easy Equities. His TFSA funds are laying in their account for almost two weeks now and to date he hasn’t been able to make one single investment. The online help is useless and gives you answers not even remotely related to your question. Logging a ticket isn’t much different. See tickets 2704984, 2699333, 2676345 did not produce any results. These people aren’t capable of activating his TFSA account so that he can start investing. My advice to others is not to do referrals to Easy Equities, because it might end up being an embarrassment to you too. It seems Easy Equities make no direct contact with clients, because they have no contact numbers. So, if you have an issue, you just need to wait 48hrs on each mail you send or the mail you reply on. Their capability in resolving this seemingly minor issue and their total communication incompetence have me now very concerned about my own investments with them.
0 replies
19 months ago
Sorry no service on a Friday
How can a company of this magnitude not have any helpdesk personnel on a workday? When we moved from the previous administrators to Alexforbes they didn't load the beneficiary details correctly. (no beneficiary). Luckily I noticed this and wanted to correct it immediately. Firstly their online site don't allow me to update any personnel detail? Then I phoned only to find out they have NO (not one person) available to handle any queries. I got told to phone back on Monday. I obviously complained that this is not acceptable, what if I passed over the weekend, I need to get this corrected today. (after all, it's a working day....all their clients cannot suffer because they decided to train the entire business on the same day?) The 'helpful' receptionist then transferred me to a recording that told me to phone back on Monday, and then it ended the call automatically. I feel I actually might pass of high blood pressure before Monday!!
53 replies
26 months ago
Happy Valentines day Checkers
Flowers. So I stopped at Checkers William Moffet on my way home yesterday to buy the wife some flowers for Valentines. It seems to me that they didn't push up the price, but was clever enough to reduce the amount of flowers you get in the bunch. I was in a hurry and didn't have the time to question it. (then again, I should not have to question it) The bunch had four Barberton Daisy flowers in and the rest just some or other green leaves for R99. I have bought the same bunch here before, so I know this were half of what I usually get. (and I wasn't prepared to buy a 2nd half-a-bunch at that price) Even the wife asked what I paid for this miserable looking bunch of flowers. It really looked pathetic once it got placed in the vase. I really hate it when big businesses get away with this kind of bad service/products. Thanks Checkers for spoiling my Valentine gesture.
0 replies
62 months ago
Out of touch Discovery Heath
So my daughter turned 21 last year and I had to proof that she is registered and studying at university for her to be allowed to stay on my medical aid at a ridiculous cost - no problem. This year the same story, but unfortunately Discovery Health is so out of touch w.r.t. what is happening in the real world. I would expect them to know that due to Covid, ALL universities are registering late this year. (only in March) They insisted on receiving the proof before the end of Feb. I therefore contacted them several times, stating that registration is late this year and that I will send it as soon as I receive it early March (Ref. 7710246502). I RECEIVED NO REPLY TO THIS COMMUNICATION. They just went ahead and removed my daughter from my medical aid, without responding to my mail or anything. This is disgusting service. What if my daughter comes into an accident today? Could they not talk to me and discuss, and give me another two weeks grace or alternative options? For goodness sake, I'm after all paying the full adult dependant rate for her in any case??? I find the way Discovery handled this extremely disgusting. I wish my workplace allowed me to take my business elsewhere. I also find it very concerning that Discovery Health is not aware of the situations caused by Covid.
168 replies
73 months ago
LTE poor connectivity
Telkom LTE and general service: Good day, I would just like to make you aware of the service experience I had with Telkom and I would also like to advise you to look at all the available options before considering Telkom LTE. Telkom LTE was sold to me as a premium product that deliver high connection speeds of between 20 and 50Mbps and in the beginning it was, but for more than a year I’ve been struggling with buffering (which I was told I will never experience) and needing to reset my system on a daily basis. I did log calls once or twice, but we all know how those go. Come lockdown, I actually realised how bad it is, and as soon as more than one person are connected you have huge issues most of the time. I started running the Telkom speed tests as available on their site to find out my connection speeds are down to 2 or 4Mbps…the one day/test it was on 0.4Mbps….basically not functioning at all. I eventually managed to get a call logged, but the operator/technician wasn’t able to solve the issue on the spot and told me she will escalate it to the appropriate people. So on Friday the 24th of April I received a call from a technician in Pretoria w.r.t my logged call Ref 33255124 and it seems there is no help or solution available from Telkom. Can you believe the Technicians solution to me is for me to cancel my contract with Telkom. Wow!! (After the call he just changed my ticket to completed) Apparently the Telkom tower in my area is overloaded, resulting in the LTE basically stopping to function. Telkom is also not planning any upgrade to it, so the recommendation from his management is to inform his clients to rather cancel their contracts with Telkom. I obviously questioned him on how Telkom allowed it to get it to this overloaded stage while knowing they have existing customers whose contracts they must honour. I mean, how do you keep on taking someone’s money knowing you cannot deliver your part of the deal. (I suppose their logic is to take the payments until the customer cannot bear it anymore, and then you just tell him to cancel, because you cannot deliver….not very responsible or ethical in my opinion.) I told the technician that I can obviously not cancel now in the middle of lockdown, because then I’ll have nothing and as a minimum my son in matric at least needs to receive his material no matter how slow or delayed. I expected Telkom to at least offer me a reduction in the monthly payment since I’m mostly only getting a 10th of the promised capabilities of their LTE……, but obviously a reduction in my service received don’t result in a reduction in their income. So I suppose I’ll just have to keep on paying the premium amount per month for this limping connection until I can arrange something reliable. To me this is bordering on using the Lockdown situation to their advantage.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (16.666666666666668%)
2 Star
3 (50%)
1 Star
2 (33.333333333333336%)