pathetic service from easy holidays

i made a booking a few weeks back as my birthday is on the 6th november so i decided to take my family on a holiday. my sons school send me a timetable stating that they are writing exams on 10th so i called easy holidays to change the date instead of helping me they say oh no i we cannot change the date thats like cancelling your reservation as i did explain that the school sent me a letter and its finals so i cannot let me child be losing out thats two papers yet they tell me if they get someone i will hgave to pay R450 to get my points back!my points which i pay for every month i must now pay R450 more i would say ridiculous i would never suggest anyone to get anything good from these people.