EASY POWER HAVE NO AFTER SALE SERVICE OFF 2 MILLION RANDS

Good day

We were looking for solar system for our company Royal Foods.

Easy power was asked to come and give a quotation amount was almost R2mil. Many promises were made, they said our electric bill will be 50%less, we will generate 180kwh and that there is an app that we will be able to see the generated kwh, they said we will need Wi-Fi for it which we did as we invested in this and needed it to work to it's maximum potential.

From installation in 2019 till now we were not able to go on the app, there seems to be always a problem, first it was our internet and we need fibre, which our didn't have with installation and still don't, it is excuse after excuse. When we try to call and get answers from Chris or Louis, they are always in a meeting or busy. They don't call back and eventually today we got a hold of Chris just to hear more excuses, no solutions. Our electricity bill is what ot used to be again for the last 6 months. obviosly, therr is a problen with the solar systems, and they should have come out to us long ago to sort out. We send them photos that they can see on WhatsApp, no response. I cant see how they are fine with us spwnding such a huge amount with them and that is where their service stopped. How do they expect of us to be okay with basically losing 2 million rand?

I do not recommend this company to anyone.