********* ***** Product

Approximately 1 year ago, I bought a stake in a property via EasyProperties, a subsidiarity of Easy Equities. The rule is that you can only sell during the auction period as stipulated on their auction calendar.

Two weeks before their mid-year auction period, I communicated my intention to sell and close my portfolio via several emails and they never bothered to reply. Once the window period was closed, they only started replying to my emails with a generic message. The message read as follows...

I understand your urgency regarding the disinvestment. However, please note that you can only sell your property shares during an auction. I recommend checking the auction schedule here https://properties.easyequities.co.za/calendar . Is there something else I can help you with?

Clearly, they didn't want me to disinvest during the auction/window period because they deliberately ignored my enquires regarding "disinvest". How is it possible that I could be ghosted and only be rep**** to after the opportunity to disinvest has gone by?

After failing to get a proper response from EasyProperties, I escalated the matter to Easy Equities, same results, No response. I logged tickets with them via their internet platform but they even failed to acknowledge my ticket by email.

This EasyProperties is a ***** business entity with ********* business practices. Money in and nothing out.

I don't have the luxury to wait for the next window period, I WANT MY MONEY NOW