An awful attitude and service

I requested a quote for removal of my furniture from Newtown. A gentleman by name of Leslie asked that I submit an inventory form and gave me a quote. I submitted a detailed inventory and received a quotation of R3500 for two containers. I paid the amount. The removal crew arrived and started loading my furniture, to my suprise, the containers were too small for my furniture. One of the removal crew called Leslie to inform him about the problem. Leslie called and I explained what was going on. He bluntly told me that I should ask one of my friends to keep the remaining furniture for me or a can hire another compartment for and extra R170. To make matters worse, some of my clothes where taken out of boxes and stored as they are. The items that were left behind do appear on the inventory list I submitted. Leslie you are one rude person, you need to listen to your customers before you start talking and you should learn to treat people not according to race. Just admit your estimate was wrong and do the right thing..I'm very disappointed...