ML
Mpho L
Active since Nov 2011
13
Reviews
0
Industries
Reviews
13 reviews40 months ago
Poor service
We bought data for office router, 084 512 7133 for R199 on the 28th December 2022, which was 80G. 40 day and 40 night. We did receive a confirmation sms that it was bought.We even checked the balance it was there. We used it for 2 days and it stopped working. We called Cell C on the 3rd of January and we were told to wait for 48hrs as our matter has been escalated (case no: 3010302415). They acknowledged that they had a technical glitch on the day we loaded the data. Today we called again and spoke to a consultant she said the matter has been escalated but the hours for resolving the matter has been extended,for how long we don't know. We called again and asked to speak to one of the supervisors. I spoke to Sarah she insisted that we used airtime instead of data as Cell C had a technical glitch,however there is nothing they can do about it. Even though the facts were right infront of her eyes, she didn't care and she insisted that it was our doing and not Cell C. I tried reasoning with her without success and she cut the conversation by saying "is there anything else I can help you with besides this?" I had no words. Why am I taking the blame for Cell C's mistake?
396 replies
48 months ago
Order no: 2561 SCAM...
I placed an order for New Balance 327 Multicolour sneakers on the 1st of April 2022. I paid for the sneakers and the order was confirmed. Even today I haven't received my sneakers. I wrote numerous e-mails to them, no response. The shop telephone number is also not working. I'm opening a case against these people, clearly this is a SCAM....
0 replies
50 months ago
Order no: 103919748. NO DELIVERY
I ordered a school book on the 14th of March 2022 and the estimated delivery date on the app said the 25th of March 2022. After making a payment, the delivery date changed to 29 March 2022. I wrote an email to them trying to find out what was going on, there was no response on their part. I tried tracking my order on their app, the status still says my order has been paid. I ordered the book on timeslot.com because the delivery date was quicker and I thought I would be able to complete my assignment on time, which would be the case by the look of things. I'm very disappointed takealot.com.
0 replies
57 months ago
Poor service plus bad attitude
I ordered the R50 special at 12h00. At 13h00 I called Galitos just to find out how far my order was. The first lady who answered the phone decided to drop the call. I called again and a different lady answered. She said the order was ready but still waiting for the delivery guy to come fetch it. I waited until 14h00 for the delivery guy but he was a no show. I decided to drive to go and fetch my food. The food was already cold and I was not given a coldrink because they were out of stock.
0 replies
62 months ago
Double billed
I pay R399 via a debit order for my Dstv compact every month on the 1st. For the month of March, my debit did not go through because of insufficient funds. On the 4th of March when I checked my balance on the DSTV app I was double charged. I went to the DSTV service centre in Lebowakgomo to enquire.I was not given a clear answer why I was double charged. I then paid R399 plus R40 interest. To my suprise, on the 5th of March I received an sms saying I still owe R399. For what? I tried calling their contact center, nobody is available, their service center is of no use cause nobody is giving me answers and their Whatsapp number doesn't answer questions. I'm frustrated but such things because I paid but now DSTV is threatening to disconnect my services. DSTV, you enrouraged your customers to pay for services via debit order. I did exactly that, what did I gain?
56 replies
65 months ago
Poor service
I went to Mr Price Lebowakgomo to buy a pair of jeans. I found one that I loved but in a wrong size. I asked one of the ladies who works in the shop where I can find the same pair of jeans in the right size. She just looked at me and said"look over there".When I looked at where she was pointing, there were all sorts of jeans in different shapes, colour and size. I just left. This is not the first time I got such a bad service. The workers are not friendly and bother going an extra mile in helping us customers. I think it's time someone reminded them why they come to work everyday.
56 replies
88 months ago
An awful attitude and service
I requested a quote for removal of my furniture from Newtown. A gentleman by name of Leslie asked that I submit an inventory form and gave me a quote. I submitted a detailed inventory and received a quotation of R3500 for two containers. I paid the amount. The removal crew arrived and started loading my furniture, to my suprise, the containers were too small for my furniture. One of the removal crew called Leslie to inform him about the problem. Leslie called and I explained what was going on. He bluntly told me that I should ask one of my friends to keep the remaining furniture for me or a can hire another compartment for and extra R170. To make matters worse, some of my clothes where taken out of boxes and stored as they are. The items that were left behind do appear on the inventory list I submitted. Leslie you are one rude person, you need to listen to your customers before you start talking and you should learn to treat people not according to race. Just admit your estimate was wrong and do the right thing..I'm very disappointed...
0 replies
90 months ago
Harassment calls
Dear WesBank, we have been in a relationship for 5 full years and during this period I paid you monthly premiums in full and on time. Sometimes I even paid you extra. My life took a wrong turn and I was unable to pay the monthly premiums in full. Jeez, was I harassed with calls from you guys just for owing 35K and I'm sure there are people more money than I. Instead of assisting me, you are only concerned with the interest(money) that the bank is losing. To make matters worse you remind me how you are going to repossess my car because you know very well you are going to make more money out of it. Your consultants are rude, unprofessional and they are treating me as if I owe them. If this doesn't stop, I will b left with no option but to take matters further. I need my peace too.
105 replies
92 months ago
Old premium not cancelled
After been insured with Tracker for 5 years, I decided to cancel my monthly premium because it was too expensive and I opted for a cheaper premium. I cancelled the old premium around the 23 of July and on the 26 of July a new tracking device was installed on my vehicle and my monthly premium would now be R99. To my surprise the old premium kicked in on the 1st of August instead of the new premium of R99. Because I did not budget for the old premium, the bank charged me an extra R80. Tracker, until you cancel the old premium I will not be paying you a cent. I tried talking to you call centre agents, but it's a waste of my time.
420 replies
98 months ago
Poor service
I took a commercial policy with MiWay and agreed with them that my monthly premium will be debited on the 5th of every month. On the 05/03/2018 they indeed debited their monthly premium and their registration fee. To my suprise, on the 31/03/2018 I was debited again for my monthly premium. I called Miway several times and requested many call backs without success. Today I requested a tow truck from my house to the mechanics. I waited for more than two hours. I had to call their call centre numerous times while I was given the run around. Stop calling yourselves Miway, rather call yourselves Yourway. Your service is really terrible and unprofessional. I'm switching insurance as from today.
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
11 (84.61538461538461%)