Easybet
1.6|334 reviews
Responds in 50 hours 10 min
NM
Nikki M
1 reviews | Active since Member
01 May 2026, 00:11
Easybet ****mers
I won on easybet and made three withdrawals, an hour later I wanted to set a deposit limit but for some reason the site put me on self exclusion. I waited for my funds but they are not being credited I contacted the chat and spoke to Andrea at first she said she would assist then she told me they cannot do anything about the self exclusion and secondly my funds are on hold till the exclusion expires. I asked for a manger and she ended the chat. I initiated a new chat but it’s been an hour and a half and no agent has entered the chat, went to instagram they responded but as soon as I told them my issue they disappeared.
I have always withdrawn with immediate payouts and never had a limit to how many times I can with draw, this is a tactic to get people to reverse their withdrawal so they can eat their money.
Secondly their process to reduce limits or self exclusion is wrong the confirmation asked of if I wanted to set a limit but out of the blue it’s an exclusion then they cannot fix nothing.
I am reporting this to the board, there is no where on the withdrawal page that speaks about these limits and they should be able to correct system issues and their char is supposed to be available 24/7
Helpful (0)
Replies (5)0
Replies (5)Easybet's replyOfficial
01 May 2026, 06:17Hi there,
Thank you for reaching out and for sharing your experience. I’m really sorry to hear about the frustration this has caused, I completely understand how concerning it is when you’re waiting on your funds. Please know that I’m here to help and will do my best to clarify things for you.
After checking your account, it appears that a self-exclusion was successfully set, which is currently active until 01/05/26 at 20:29:04. Please note that this type of action requires confirmation on your end before it can be applied, and it cannot proceed without that confirmation.
While the self-exclusion is active, certain account activities, including withdrawals, may be temporarily restricted. However, I’d like to reassure you that your funds remain completely safe and secure in your account, and they will be available once the exclusion period has ended.
I also sincerely apologize for the experience you had with our support channels earlier. That’s definitely not the level of service we aim to provide, and your feedback has been noted so we can improve.
We understand your concerns and are here to assist you throughout this process. If you have any further questions or need clarification, please don’t hesitate to let us know, we’re here for you.
Thank you for reaching out and for sharing your experience. I’m really sorry to hear about the frustration this has caused, I completely understand how concerning it is when you’re waiting on your funds. Please know that I’m here to help and will do my best to clarify things for you.
After checking your account, it appears that a self-exclusion was successfully set, which is currently active until 01/05/26 at 20:29:04. Please note that this type of action requires confirmation on your end before it can be applied, and it cannot proceed without that confirmation.
While the self-exclusion is active, certain account activities, including withdrawals, may be temporarily restricted. However, I’d like to reassure you that your funds remain completely safe and secure in your account, and they will be available once the exclusion period has ended.
I also sincerely apologize for the experience you had with our support channels earlier. That’s definitely not the level of service we aim to provide, and your feedback has been noted so we can improve.
We understand your concerns and are here to assist you throughout this process. If you have any further questions or need clarification, please don’t hesitate to let us know, we’re here for you.
Best regards,
Easybet's reply01 May 2026, 06:17
Official
Hi there,
Thank you for reaching out and for sharing your experience. I’m really sorry to hear about the frustration this has caused, I completely understand how concerning it is when you’re waiting on your funds. Please know that I’m here to help and will do my best to clarify things for you.
After checking your account, it appears that a self-exclusion was successfully set, which is currently active until 01/05/26 at 20:29:04. Please note that this type of action requires confirmation on your end before it can be applied, and it cannot proceed without that confirmation.
While the self-exclusion is active, certain account activities, including withdrawals, may be temporarily restricted. However, I’d like to reassure you that your funds remain completely safe and secure in your account, and they will be available once the exclusion period has ended.
I also sincerely apologize for the experience you had with our support channels earlier. That’s definitely not the level of service we aim to provide, and your feedback has been noted so we can improve.
We understand your concerns and are here to assist you throughout this process. If you have any further questions or need clarification, please don’t hesitate to let us know, we’re here for you.
Thank you for reaching out and for sharing your experience. I’m really sorry to hear about the frustration this has caused, I completely understand how concerning it is when you’re waiting on your funds. Please know that I’m here to help and will do my best to clarify things for you.
After checking your account, it appears that a self-exclusion was successfully set, which is currently active until 01/05/26 at 20:29:04. Please note that this type of action requires confirmation on your end before it can be applied, and it cannot proceed without that confirmation.
While the self-exclusion is active, certain account activities, including withdrawals, may be temporarily restricted. However, I’d like to reassure you that your funds remain completely safe and secure in your account, and they will be available once the exclusion period has ended.
I also sincerely apologize for the experience you had with our support channels earlier. That’s definitely not the level of service we aim to provide, and your feedback has been noted so we can improve.
We understand your concerns and are here to assist you throughout this process. If you have any further questions or need clarification, please don’t hesitate to let us know, we’re here for you.
Best regards,
NM
Nikki M's updateReviewer Update
01 May 2026, 10:26My issue is that you keep insisting but I am telling you I chose to change my limits, I put in the limit I wanted and then it asked my to put my password to confirm the limit . Your pager started twitching and then it asked for the password again and I put it in and confirmed. When I logged on later to check my withdrawal that’s when it gave the self exclusion message.
Still your chat team is not helpful I want to speak to a manger I keep telling them that but no one is actioning my request.
I am lodging a complaint to the gambling board
Still your chat team is not helpful I want to speak to a manger I keep telling them that but no one is actioning my request.
I am lodging a complaint to the gambling board
NM
Nikki M's update01 May 2026, 10:26
Reviewer Update
My issue is that you keep insisting but I am telling you I chose to change my limits, I put in the limit I wanted and then it asked my to put my password to confirm the limit . Your pager started twitching and then it asked for the password again and I put it in and confirmed. When I logged on later to check my withdrawal that’s when it gave the self exclusion message.
Still your chat team is not helpful I want to speak to a manger I keep telling them that but no one is actioning my request.
I am lodging a complaint to the gambling board
Still your chat team is not helpful I want to speak to a manger I keep telling them that but no one is actioning my request.
I am lodging a complaint to the gambling board
NM
Nikki M's updateReviewer Update
01 May 2026, 10:31Is this how you train your agents:
JennyI've already provided the information regarding self-exclusion, and you still insisted on speaking with the manager. I'm going to close this chat. You’re always welcome to contact us again through any of the following:Live ChatEmail: help@easybet.co.zaThank you for choosing Easybet. Have a great day!
To shut us down when we ask to speak to a manger? To tell us that they are ending the chat because we want to speak to a manager?
JennyI've already provided the information regarding self-exclusion, and you still insisted on speaking with the manager. I'm going to close this chat. You’re always welcome to contact us again through any of the following:Live ChatEmail: help@easybet.co.zaThank you for choosing Easybet. Have a great day!
JennyI've already provided the information regarding self-exclusion, and you still insisted on speaking with the manager. I'm going to close this chat. You’re always welcome to contact us again through any of the following:Live ChatEmail: help@easybet.co.zaThank you for choosing Easybet. Have a great day!
To shut us down when we ask to speak to a manger? To tell us that they are ending the chat because we want to speak to a manager?
JennyI've already provided the information regarding self-exclusion, and you still insisted on speaking with the manager. I'm going to close this chat. You’re always welcome to contact us again through any of the following:Live ChatEmail: help@easybet.co.zaThank you for choosing Easybet. Have a great day!
NM
Nikki M's update01 May 2026, 10:31
Reviewer Update
Is this how you train your agents:
JennyI've already provided the information regarding self-exclusion, and you still insisted on speaking with the manager. I'm going to close this chat. You’re always welcome to contact us again through any of the following:Live ChatEmail: help@easybet.co.zaThank you for choosing Easybet. Have a great day!
To shut us down when we ask to speak to a manger? To tell us that they are ending the chat because we want to speak to a manager?
JennyI've already provided the information regarding self-exclusion, and you still insisted on speaking with the manager. I'm going to close this chat. You’re always welcome to contact us again through any of the following:Live ChatEmail: help@easybet.co.zaThank you for choosing Easybet. Have a great day!
JennyI've already provided the information regarding self-exclusion, and you still insisted on speaking with the manager. I'm going to close this chat. You’re always welcome to contact us again through any of the following:Live ChatEmail: help@easybet.co.zaThank you for choosing Easybet. Have a great day!
To shut us down when we ask to speak to a manger? To tell us that they are ending the chat because we want to speak to a manager?
JennyI've already provided the information regarding self-exclusion, and you still insisted on speaking with the manager. I'm going to close this chat. You’re always welcome to contact us again through any of the following:Live ChatEmail: help@easybet.co.zaThank you for choosing Easybet. Have a great day!
NM
Nikki M's updateReviewer Update
01 May 2026, 10:39Dear Easybet Team,
I am raising a formal complaint regarding your withdrawal process, a system error on your platform, and the handling of my recent support query.
Firstly, the limitation on the number of withdrawals processed within a 24-hour period is not clearly disclosed during the withdrawal process. This is a material condition that directly affects access to my funds and should be communicated upfront, not only within an FAQ section.
Secondly, the self-exclusion referenced by your support agent was not intentional. I was in the process of adjusting my limits when your website began glitching and jumping between options, and before I could correct it, a self-exclusion was app****. This was clearly a system error and not a deliberate action on my part.
Thirdly, when I attempted to clarify both the withdrawal issue and the incorrect self-exclusion, my concerns were not addressed. Instead, the agent focused on the self-exclusion, refused to escalate the matter to a manager when requested, and proceeded to close the chat prematurely.
This is unacceptable. As a customer, I am entitled to clear information, a functioning platform, and fair handling of my concerns—especially where access to my funds is involved.
Please provide the following:
1. Clear evidence of where the 24-hour withdrawal limit is disclosed prior to withdrawal.
2. A full explanation of your withdrawal processing limits and how they are app****.
3. Immediate review and reversal of the self-exclusion app**** due to the system glitch.
4. Escalation of this matter to a supervisor or manager for proper review.
If this matter is not resolved satisfactorily, I will escalate it to the Gauteng Gambling Board for further investigation.
I look forward to your prompt response.
I am raising a formal complaint regarding your withdrawal process, a system error on your platform, and the handling of my recent support query.
Firstly, the limitation on the number of withdrawals processed within a 24-hour period is not clearly disclosed during the withdrawal process. This is a material condition that directly affects access to my funds and should be communicated upfront, not only within an FAQ section.
Secondly, the self-exclusion referenced by your support agent was not intentional. I was in the process of adjusting my limits when your website began glitching and jumping between options, and before I could correct it, a self-exclusion was app****. This was clearly a system error and not a deliberate action on my part.
Thirdly, when I attempted to clarify both the withdrawal issue and the incorrect self-exclusion, my concerns were not addressed. Instead, the agent focused on the self-exclusion, refused to escalate the matter to a manager when requested, and proceeded to close the chat prematurely.
This is unacceptable. As a customer, I am entitled to clear information, a functioning platform, and fair handling of my concerns—especially where access to my funds is involved.
Please provide the following:
1. Clear evidence of where the 24-hour withdrawal limit is disclosed prior to withdrawal.
2. A full explanation of your withdrawal processing limits and how they are app****.
3. Immediate review and reversal of the self-exclusion app**** due to the system glitch.
4. Escalation of this matter to a supervisor or manager for proper review.
If this matter is not resolved satisfactorily, I will escalate it to the Gauteng Gambling Board for further investigation.
I look forward to your prompt response.
NM
Nikki M's update01 May 2026, 10:39
Reviewer Update
Dear Easybet Team,
I am raising a formal complaint regarding your withdrawal process, a system error on your platform, and the handling of my recent support query.
Firstly, the limitation on the number of withdrawals processed within a 24-hour period is not clearly disclosed during the withdrawal process. This is a material condition that directly affects access to my funds and should be communicated upfront, not only within an FAQ section.
Secondly, the self-exclusion referenced by your support agent was not intentional. I was in the process of adjusting my limits when your website began glitching and jumping between options, and before I could correct it, a self-exclusion was app****. This was clearly a system error and not a deliberate action on my part.
Thirdly, when I attempted to clarify both the withdrawal issue and the incorrect self-exclusion, my concerns were not addressed. Instead, the agent focused on the self-exclusion, refused to escalate the matter to a manager when requested, and proceeded to close the chat prematurely.
This is unacceptable. As a customer, I am entitled to clear information, a functioning platform, and fair handling of my concerns—especially where access to my funds is involved.
Please provide the following:
1. Clear evidence of where the 24-hour withdrawal limit is disclosed prior to withdrawal.
2. A full explanation of your withdrawal processing limits and how they are app****.
3. Immediate review and reversal of the self-exclusion app**** due to the system glitch.
4. Escalation of this matter to a supervisor or manager for proper review.
If this matter is not resolved satisfactorily, I will escalate it to the Gauteng Gambling Board for further investigation.
I look forward to your prompt response.
I am raising a formal complaint regarding your withdrawal process, a system error on your platform, and the handling of my recent support query.
Firstly, the limitation on the number of withdrawals processed within a 24-hour period is not clearly disclosed during the withdrawal process. This is a material condition that directly affects access to my funds and should be communicated upfront, not only within an FAQ section.
Secondly, the self-exclusion referenced by your support agent was not intentional. I was in the process of adjusting my limits when your website began glitching and jumping between options, and before I could correct it, a self-exclusion was app****. This was clearly a system error and not a deliberate action on my part.
Thirdly, when I attempted to clarify both the withdrawal issue and the incorrect self-exclusion, my concerns were not addressed. Instead, the agent focused on the self-exclusion, refused to escalate the matter to a manager when requested, and proceeded to close the chat prematurely.
This is unacceptable. As a customer, I am entitled to clear information, a functioning platform, and fair handling of my concerns—especially where access to my funds is involved.
Please provide the following:
1. Clear evidence of where the 24-hour withdrawal limit is disclosed prior to withdrawal.
2. A full explanation of your withdrawal processing limits and how they are app****.
3. Immediate review and reversal of the self-exclusion app**** due to the system glitch.
4. Escalation of this matter to a supervisor or manager for proper review.
If this matter is not resolved satisfactorily, I will escalate it to the Gauteng Gambling Board for further investigation.
I look forward to your prompt response.
Easybet's replyOfficial
01 May 2026, 16:28Hi Nikki,
Thank you for taking the time to share your concerns with us. We’re truly sorry to hear about your experience, and we understand how frustrating this situation must be, especially when it involves access to your funds and account settings.
We take matters like this very seriously. Please be assured that your concerns regarding the withdrawal process, the self-exclusion, and your recent support interaction are being carefully reviewed by our team.
To ensure we provide you with a thorough and accurate response, we will be reaching out to you directly via email shortly. This will allow us to investigate the details of your case and address each of your concerns properly.
We appreciate your patience while we look into this and work towards a resolution.
Thank you for taking the time to share your concerns with us. We’re truly sorry to hear about your experience, and we understand how frustrating this situation must be, especially when it involves access to your funds and account settings.
We take matters like this very seriously. Please be assured that your concerns regarding the withdrawal process, the self-exclusion, and your recent support interaction are being carefully reviewed by our team.
To ensure we provide you with a thorough and accurate response, we will be reaching out to you directly via email shortly. This will allow us to investigate the details of your case and address each of your concerns properly.
We appreciate your patience while we look into this and work towards a resolution.
Best regards,
Easybet's reply01 May 2026, 16:28
Official
Hi Nikki,
Thank you for taking the time to share your concerns with us. We’re truly sorry to hear about your experience, and we understand how frustrating this situation must be, especially when it involves access to your funds and account settings.
We take matters like this very seriously. Please be assured that your concerns regarding the withdrawal process, the self-exclusion, and your recent support interaction are being carefully reviewed by our team.
To ensure we provide you with a thorough and accurate response, we will be reaching out to you directly via email shortly. This will allow us to investigate the details of your case and address each of your concerns properly.
We appreciate your patience while we look into this and work towards a resolution.
Thank you for taking the time to share your concerns with us. We’re truly sorry to hear about your experience, and we understand how frustrating this situation must be, especially when it involves access to your funds and account settings.
We take matters like this very seriously. Please be assured that your concerns regarding the withdrawal process, the self-exclusion, and your recent support interaction are being carefully reviewed by our team.
To ensure we provide you with a thorough and accurate response, we will be reaching out to you directly via email shortly. This will allow us to investigate the details of your case and address each of your concerns properly.
We appreciate your patience while we look into this and work towards a resolution.
Best regards,