Btc withdrawal delayed for over 12 hours two times in a space of less than a month

My orders have been delayed for over 12 hours, even though I used the instant buy option to purchase my BTC. When I try to reach customer support, they ignore me for days. The only person responding to my emails is one of their consultants, Dee (dee@easy-crypto.intercom-mail.com), but still, my crypto has not been released. Instead, I’ve been asked what I plan to do with it and where I’m sending it. Since when does the reason for buying crypto affect whether an order is released? This is the second time this has happened, and I’m beyond disappointed and frustrated. This could very well be the last time I use EasyCrypto. I’ve lost money in the process when the goal was to make a profit this is absolutely disgusting