UNALWFUL DEDUCTION OF DEBITS

If i could give this company a 0 rating I would. I am extremely unhappy with the conduct of Easyfin.

I app**** for a loan, but before you know if you qualify they tell you that you have to approve a debi check. As I was desperate for the loan, I accepted the debi check. I did not qualify. However, despite this, I have been debited R98 from my account monthly for several months. At no point was it clearly explained that I would be charged a monthly fee indefnitely simply for applying, yes I did accept the debit order but it was due to false representation.

The application information I submitted contains no clear debit order authorization, no fee amount, and no valid mandate. The “payment date” provided relates to loan repayments if approved — which never happened.

I have received no service or benefit whatsoever, yet deductions continue. Even after requesting cancellation, another debit was processed, which is completely unacceptable.

Communication from their side has also been poor and, at times, dismissive and unhelpful. Not even dismissive, its rude.

This appears to be a misuse of the debit order system and a lack of transparency with consumers.

I have now escalated this matter to the relevant authorities and will be pursuing a full refund of all amounts deducted.

I strongly caution others to be extremely careful when dealing with this company.