Easy Life Kitchen "Too Busy" for New Clients

I recently contacted Easy Life Kitchens Fairy Glen to obtain a quotation for my water-damaged kitchen following the recent storms. Unfortunately, the experience was highly unprofessional: • As soon as I mentioned it was an insurance claim, I was told they were “too busy.” • The representative repeatedly shouted, “Where in the kitchen is the damage?” despite me explaining that the entire kitchen was affected. • I was told their quotation would be “the most expensive” of the three I am required to obtain, as they are a “premium service.” • Ultimately, they refused to come out to provide a quotation, citing that they were too busy. This dismissive attitude is disappointing. Businesses should remember that when quieter times come, professionalism and respect toward potential clients are what sustain customer trust and loyalty.