Cash back

Good day

Kindly assist me, i had a 24 months agreement with eadyloans load to pay off my debts in 24 with 100%cash back , the agreement was from August 2020 to August 2022, i have paid 23, and beginning of the month there was an error made on my side and I acknowledge it when one of the consultant(Prudence) phone me and we agreed that double debit can be processed to cover the mistake. Am supposed to get my 100% cash back immediately after paying my last installment until today i have not received anything, o phone on Monday(29/08/22) to follow-up with Prudence, since she said she will call me back until today am still waiting, I then phone again yesterday with no success. Kindly assist I want my cash back. As promised.

Please help.

Kind regards, Boitumelo