EasyPay Everywhere Banking
1.8|29 reviews
Responds in 11 hours 18 min
M
Mukelwa
1 reviews | Active since Member
30 Oct 2025, 15:26
Money not reflecting for 4 days.
I made an EFT from Easypay to Capitec on the 24th October 2025 around 10am. The money hasn’t reflected till date 30 October 2025, I called yesterday 29 Oct 2025, and I was assisted by Amanda who logged a ticket for me and said my issue will me resolved within 24 hrs, I asked to speak to team leader David who also said they can’t assist with anything I have to wait for 24 hour ( there was no sense of urgency nor empathy). Fast forward 24 hours has passed I call them and they say the person busy with my query isn’t picking up the phone and only wrote that I’m suppose to get my money at 14:00. I asked if they can’t transfer the call to someone else who can assist me, I was kept on hold till my airtime depleted. No call back nothing. I mean it’s my money I don’t understand why I can’t access it, what’s so difficult form them to make the transaction.
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Replies (213)EasyPay Everywhere Banking's replyOfficial
30 Oct 2025, 15:45 Dear Mukelwa
Thank you for bringing your concern to our attention. This message serves as an acknowledgement that we have received your complaint.
Your complaint will be attended to within 72 hours during our operational hours (Monday to Friday, 08h00 – 18h00, excluding weekends and public holidays). At EasyPay Financial Services, we are committed to treating all customers fairly. Your complaint is important to us, and we will ensure it is handled promptly, transparently, and with due care.
What you can expect:
For immediate assistance, you may also contact us telephonically on 0860 995 308.
Thank you for allowing us the opportunity to address your concern.
Easypay Everywhere
Complaints Department
Badumetse Dikobe
0860 995 308
Thank you for bringing your concern to our attention. This message serves as an acknowledgement that we have received your complaint.
Your complaint will be attended to within 72 hours during our operational hours (Monday to Friday, 08h00 – 18h00, excluding weekends and public holidays). At EasyPay Financial Services, we are committed to treating all customers fairly. Your complaint is important to us, and we will ensure it is handled promptly, transparently, and with due care.
What you can expect:
- Your complaint will be investigated thoroughly and impartially. We aim to provide you with a resolution within 21 working days from the date of receipt.
- If we require more information or additional time to resolve, we will let you know and provide you with regular updates until the matter is resolved.
- Once our investigation is complete, we will provide you with a clear outcome.
For immediate assistance, you may also contact us telephonically on 0860 995 308.
Thank you for allowing us the opportunity to address your concern.
Easypay Everywhere
Complaints Department
Badumetse Dikobe
0860 995 308
Best regards,
EasyPay Everywhere Banking's reply30 Oct 2025, 15:45
Official
Dear Mukelwa
Thank you for bringing your concern to our attention. This message serves as an acknowledgement that we have received your complaint.
Your complaint will be attended to within 72 hours during our operational hours (Monday to Friday, 08h00 – 18h00, excluding weekends and public holidays). At EasyPay Financial Services, we are committed to treating all customers fairly. Your complaint is important to us, and we will ensure it is handled promptly, transparently, and with due care.
What you can expect:
For immediate assistance, you may also contact us telephonically on 0860 995 308.
Thank you for allowing us the opportunity to address your concern.
Easypay Everywhere
Complaints Department
Badumetse Dikobe
0860 995 308
Thank you for bringing your concern to our attention. This message serves as an acknowledgement that we have received your complaint.
Your complaint will be attended to within 72 hours during our operational hours (Monday to Friday, 08h00 – 18h00, excluding weekends and public holidays). At EasyPay Financial Services, we are committed to treating all customers fairly. Your complaint is important to us, and we will ensure it is handled promptly, transparently, and with due care.
What you can expect:
- Your complaint will be investigated thoroughly and impartially. We aim to provide you with a resolution within 21 working days from the date of receipt.
- If we require more information or additional time to resolve, we will let you know and provide you with regular updates until the matter is resolved.
- Once our investigation is complete, we will provide you with a clear outcome.
For immediate assistance, you may also contact us telephonically on 0860 995 308.
Thank you for allowing us the opportunity to address your concern.
Easypay Everywhere
Complaints Department
Badumetse Dikobe
0860 995 308
Best regards,
M
Mukelwa's updateReviewer Update
30 Oct 2025, 15:54Can the issue be resolved ASAP not 21 days. I would also like to be compensated for the inconvenience caused. I mean it’s 6 days or 4 days if we exclude the weekend since I made the transaction. I need that money and it has inconvenienced me and frustrated me. I had to now go borrow money since I couldn’t access my own money due to your incompetence.
M
Mukelwa's update30 Oct 2025, 15:54
Reviewer Update
Can the issue be resolved ASAP not 21 days. I would also like to be compensated for the inconvenience caused. I mean it’s 6 days or 4 days if we exclude the weekend since I made the transaction. I need that money and it has inconvenienced me and frustrated me. I had to now go borrow money since I couldn’t access my own money due to your incompetence.
EasyPay Everywhere Banking's replyOfficial
31 Oct 2025, 13:28Dear Mukelwa,
Thanks for reaching out. We’ve reviewed your query and can confirm that your EFT from EasyPay to Capitec on 24th October was processed on time and successfully. We appreciate your patience while we conducted our internal checks to track and confirm the status of your transaction.
Your feedback has been shared with our team to help us improve communication during such cases.
Once again, thank you for allowing us the opportunity to address your concern.
Easypay Everywhere
Complaints Department
Bibi Tilly
0860 995 308
Thanks for reaching out. We’ve reviewed your query and can confirm that your EFT from EasyPay to Capitec on 24th October was processed on time and successfully. We appreciate your patience while we conducted our internal checks to track and confirm the status of your transaction.
Your feedback has been shared with our team to help us improve communication during such cases.
Once again, thank you for allowing us the opportunity to address your concern.
Easypay Everywhere
Complaints Department
Bibi Tilly
0860 995 308
Best regards,
EasyPay Everywhere Banking's reply31 Oct 2025, 13:28
Official
Dear Mukelwa,
Thanks for reaching out. We’ve reviewed your query and can confirm that your EFT from EasyPay to Capitec on 24th October was processed on time and successfully. We appreciate your patience while we conducted our internal checks to track and confirm the status of your transaction.
Your feedback has been shared with our team to help us improve communication during such cases.
Once again, thank you for allowing us the opportunity to address your concern.
Easypay Everywhere
Complaints Department
Bibi Tilly
0860 995 308
Thanks for reaching out. We’ve reviewed your query and can confirm that your EFT from EasyPay to Capitec on 24th October was processed on time and successfully. We appreciate your patience while we conducted our internal checks to track and confirm the status of your transaction.
Your feedback has been shared with our team to help us improve communication during such cases.
Once again, thank you for allowing us the opportunity to address your concern.
Easypay Everywhere
Complaints Department
Bibi Tilly
0860 995 308
Best regards,