Bad service

Im so sick of easyweb wifi our wifi is everytime off but you must pay full mounth like now we phone support say they gonna phone back so afyer a few hours one of my sons friend come so we ask him tocall cause we dont even have money to buy airtime you buy more airtime to call support than you pay for the wifi even one time our wifi have problem we ask the boy around the corner to come have a look so we change the power supply plug and my husband go tell the boy no need to come its sorted the monday the boy come to my husband telling him he must sign so my husband tougth its for the office cause my husband is a agen for them so now they billing us 700 and someting for no one that was here im really sick of them