Care "less" movers

Eazi Move: "Regarding the items that were not moved – the client should contact the office immediately so that we can contact the team to clarify why they did not load the items and we could have sent them back to load the items that they left behind."

Customer: You were notified within 48hr that all the items were not moved. Please clarify your requirement of "immediately?

Eazi move: What I meant by immediately is that on the day of the move once the team were finished with the loading process. I am not sure when you realised that the items were not loaded, but if we knew right away we could have contacted the team to find out why they did not load the items. If you can provide more details regarding how the items were left behind, I can do more for you.

Customer: We let you know on whatsup while they were busy loading. 4pm on the day they were offloading. We supplied pictures and commentary about our concerns in real time. There is a timed and photographic record. Are you not aware of the details of this move?