KD
karin D
Active since Feb 2015
3
Reviews
0
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Reviews
3 reviews38 months ago
Care "less" movers
Eazi Move: "Regarding the items that were not moved – the client should contact the office immediately so that we can contact the team to clarify why they did not load the items and we could have sent them back to load the items that they left behind." Customer: You were notified within 48hr that all the items were not moved. Please clarify your requirement of "immediately? Eazi move: What I meant by immediately is that on the day of the move once the team were finished with the loading process. I am not sure when you realised that the items were not loaded, but if we knew right away we could have contacted the team to find out why they did not load the items. If you can provide more details regarding how the items were left behind, I can do more for you. Customer: We let you know on whatsup while they were busy loading. 4pm on the day they were offloading. We supplied pictures and commentary about our concerns in real time. There is a timed and photographic record. Are you not aware of the details of this move?
0 replies
38 months ago
Horrible movers - Damage not worth it - Left stuff behind. Avoid like the plague.
Movers were abusive and severely damaged my furniture and goods and failed to move at least one third of the items. This was a HORRIBLE HORRIBLE HORRIBLE experience. So unprofessional and their movers are highly unmotivated and uncaring people who I can only surmise are not happy employees. When I complained I was told to file a report with 48 hours which I did This was their reply: "The conclusion that they have made is that if the items were wrapped by Eezi Move, the damage on the items could have been prevented. We offer limited goods in transit insurance as stated in the terms & conditions. Regarding the items that were not moved – the client should contact the office immediately so that we can contact the team to clarify why they did not load the items and we could have sent them back to load the items that they left behind."
530 replies
136 months ago
Credit card hell
I work at sea on a boat and before Ieft the country I requested that I be informed via email not phone for any issues with my credit card. While I was away my card - which I have had for 20 years - became overdrawn by a few hundred rand. I was a month late in payment and when I returned to the country I immediately deposited R5000 of funds into my account. When I tried to use my card there was a prob. At no point was I informed that my card had been cancelled and handed over to legal department. I was informed that I would not be able to apply for another credit card and that the bank would decide how much funds in legal fees it would deduct. I went into the branch who said it was out of their hands. I wrote a letter to request a refund and a review of the cancellation of my card. I placed an official complaint. The complaints dpt replied that they did not have authorisation and referred me to Card Management, who said it was out of their hands and referred me to legal department. Legal department said they did not have authorisation and handed me to admin dept. <br> <br> Is this really a way to treat a customer who has paid off a student loand and two home loans?
53 replies
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2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)