Poor service

The service is so poor to the extend that the security took our file to another room without telling us anything after waiting for more than 3 hours he came and said our file is on the other side.While I am with and elderly person of about 72 years of age and she was struggling with breathing which the receptions after they took BP they said she has to go to emergency.I won't recommend the service to anyone is just as African community we don't have anywhere ho ho that to depend on the same care which no kne cares when you go there.