YM
Yvonne Ma-King
Active since Aug 2021
78
Reviews
0
Industries
Reviews
78 reviews3 months ago
ABSA continues with bad services
Good day, I am writing to express my continued concern regarding the outstanding insurance documentation that I have repeatedly requested and have yet to receive. To date, no documents have been provided explaining the nature of the cover, benefits, or terms of the insurance charged on my account. I am disappointed by the level of service received thus far. It is concerning that communication from your organisation appears to focus primarily on notifying clients of premium increases—often communicated within the same month—while failing to adequately address fundamental customer requests such as providing policy documentation. Many organisations provide advance notice of several months for such increases, which allows clients sufficient time to make informed decisions. For clarity, I do not object to paying for an insurance product. However, it is unreasonable and unfair to expect payment for a product that cannot be clearly explained and for which no documentation has been supp****. I am requesting the relevant policy documents to ensure that I fully understand the cover in place and to protect myself as a client. Please treat this request as urgent and provide the outstanding documentation without further delay. Continued lack of response reflects poorly on customer service standards and does not align with fair customer treatment. I trust that this matter will now receive the necessary attention. Kind regards, Yvonne Matlhaela
560 replies
3 months ago
Poor transparency towards their insurance and lack of communication
Good day, I previously requested a clear explanation regarding the insurance cover that was allegedly added to my account. Unfortunately, no feedback or documentation was provided. I have now received a statement indicating that insurance is active on my account, despite the fact that I have never received any policy documents, terms and conditions, or formal confirmation of acceptance. I am extremely concerned that I am being charged for an insurance product that I did not explicitly authorise and for which I have no documentation or acknowledgement. This raises serious questions around transparency, consent, and fair treatment of customers. I formally request that all insurance-related documents be sent to me immediately, including the policy schedule, benefits, exclusions, and proof of my consent. Kindly also provide a full explanation as to why this insurance was activated without my acknowledgement. It is distressing to continuously see additional costs being added to my account, especially when my products are nearing completion. I feel unfairly burdened by charges that were neither clearly explained nor agreed upon. Please treat this matter as urgent. Should I not receive the requested documentation and a satisfactory explanation, I will be forced to escalate the matter further. Your services is so poor to the extend that i wont even try to recommend any person to your company I look forward to your prompt response.
56 replies
5 months ago
Poor Service
I am extremely disappointed that I have had to raise this issue multiple times without any successful resolution. I am requesting Vodacom to urgently stop interfering with or incorrectly updating my profile. I pay my account every month, yet my profile continues to reflect that I am in arrears, which is incorrect and unacceptable. This ongoing error has been happening month after month, despite my repeated complaints. The service I have received has been poor, and it is clear that there has been no urgency or accountability taken to resolve this matter. At this stage, I cannot recommend Vodacom to anyone based on the level of service I have experienced. I am requesting immediate action to correct my profile and ensure that this issue does not occur again. Your continued incompetence and lack of responsiveness are causing unnecessary frustration and inconvenience. I expect confirmation once this matter has been resolved.
53 replies
5 months ago
Urgent Request to Stop Incorrect Traffic Ticket SMS Notifications
Good day, I am writing to raise a serious concern regarding the SMS notifications I have been receiving about traffic tickets allegedly issued in Cape Town for July 2025. I would like to clarify that I have not travelled to Cape Town in the past four years, and the last time I visited, I travelled by flight. Since March 2025, I have been using public transport because my personal vehicle is damaged. I have also never owned a Mazda vehicle, yet the messages I receive refer to a Mazda. These notices are clearly not intended for me. I kindly request that your office urgently investigates and locates the rightful owner of the vehicle linked to these tickets. I do not owe any traffic fines in Cape Town, and these repeated messages amount to unnecessary harassment. Please correct your records as soon as possible and ensure that I no longer receive these incorrect SMS notifications. Thank you for your assistance.
0 replies
6 months ago
Subject: Urgent: Account Payment and ITC Report Update Issue
I am writing to express my concern regarding my Wi-Fi account and its impact on my credit profile. I recently noticed that my account reflects as unpaid, and my ITC report has not been updated accordingly. Since opening my account with your company, my credit score has dropped by almost 30 points, despite making regular payments. I find this very disappointing, especially considering that I have fulfilled my payment obligations. It appears that my account information has not been properly updated on your system or reported accurately to the credit bureau. Furthermore, I was initially informed that payment via debit order was optional. I chose not to use the debit order method, yet it now seems that this decision is affecting my account status negatively. This situation feels misleading and unfair, as I was transparent about my payment preference from the beginning. I kindly request a detailed explanation and immediate correction of my account status and ITC report. I value clear communication and transparency, and I trust that your team will address this matter urgently. Thank you for your attention. I look forward to your prompt response. Kind regards,
106 replies
6 months ago
Poor service
The service is so poor to the extend that the security took our file to another room without telling us anything after waiting for more than 3 hours he came and said our file is on the other side.While I am with and elderly person of about 72 years of age and she was struggling with breathing which the receptions after they took BP they said she has to go to emergency.I won't recommend the service to anyone is just as African community we don't have anywhere ho ho that to depend on the same care which no kne cares when you go there.
0 replies
7 months ago
Subject: Urgent Investigation Request – *****ulent Cheque Account
Dear ABSA Customer Care, I am writing to formally raise my concern and disappointment regarding a *****ulent cheque account that has been linked to my name. Everything with my banking profile was in order until recently, when I was informed that I had allegedly opened a cheque account in July 2025. I would like to state clearly that I never app**** for, nor opened, such an account. This account was never visible on my profile until after I contacted ABSA, which already raises serious questions. To make matters worse, I was contacted by one of your consultants, who insisted that I had opened the account and that there was nothing I could do as the matter had already been handed over. The consultant’s approach was dismissive and unprofessional, which added to my frustration. I need urgent clarity and a full investigation into this matter. Specifically, I request that ABSA provide: The date and process followed when this cheque account was allegedly opened. The documents or proof of application associated with the account. The identity of the person who processed or authorised the account opening. It is important to note that I am currently unemployed and already hold an existing account with ABSA, which makes it even more illogical for me to have requested another cheque account. This situation amounts to *****, and I expect ABSA to treat it with the seriousness it deserves. Please confirm receipt of this complaint and provide me with a clear timeline on when this investigation will be completed.
53 replies
7 months ago
Poor Service
Vodacom Fibre have a poor service .I called and requested the money to be debited till today the money is still in my account. While they are to soon to updated your details on ITC with regards to areas .I paid My account still showing that last month payment is still in areas while i pay .I requested banking details so i can make a payment on my own .I was told there's no banking details which it was surprised to me that i cant make a payment on my own without calling you or going to your branches when i call for the money to be taken nothing is happening .I told several people that i don't want debit order on my account .Please provide me with banking details i want to make a payment now and going forward. I tried paying using my Bank App it says account incorrect. The service is so poor like the connectivity that we always received on and off lately is been happening a lot which is a bad service where a client has to call and found out what's happening while the company don't even bother to contact or notify the clients .I will never recommend Vodacom to anyone because from day one everything was a mess
106 replies
9 months ago
Misleading client with incorrect information
I just want to find out what's happening withy your company .I was told that the special for 299.00 router is now 399.00 which I agreed on now I can see my invoice says something different about 499.00 which I was told that it will only start being calculated the day it was activated which it was delivered on the 31st and activated on the same day. Instalatio0n was free and delivery as well according to the sales lady .Now I have to pay for something that you guys forgot to mention when you were recruiting me as you client .Is this how you treat customer .You hide things for the customer in the name of knowing how to treat clients .I want this matter to be sorted .I was also told that my account wont be debited even though I provided the banking details as I told her in the first place that I don't want any debit order on my account .I was assured that there wont be any debit orders now I being told the funds will be debited from my account .Stop promoting **** adverti*****t to clients because it will lead the company in a very big mess .I need this to be sorted asap .I need the contract to remain as promise if I wanted my contract to be 499.00 don't you think I was going to remain with the one I was using .This was a mess in the first place because I ordered the next thing was told that the order was captured incorrectly so they will have to start the new one .I kept quite and agree. Then the next thing after router was delivered then the next thing I received a call from delivery guy who wanted to deliver the router again which shows me that the first order was not cancelled as promised .Your services are so poor I regret doping business with your company. I hope those who think of doing business with your company can see how you treat and manipulate the situation to get sales
112 replies
11 months ago
Compliment for Exceptional Service – Manelisa
I would like to extend my sincere appreciation to Manelisa for the outstanding service he provided me last night. His professionalism and dedication truly stood out. I was initially calling to either get assistance or cancel my order due to ongoing frustration. Previous consultants had not clearly communicated the correct turnaround time, and I was left confused and disappointed—especially after being told my order had been logged incorrectly and subsequently cancelled, with no follow-up. However, Manelisa went the extra mile to investigate my query thoroughly. He clearly explained the situation, provided accurate information, and gave me the correct turnaround time, something no other consultant had done. His calm and reassuring manner eased my frustration and restored my confidence in your service. It’s rare to encounter someone who genuinely puts the client first, and I believe Manelisa deserves to be recognized whether through a promotion, a raise, or both. He is a true asset to your team. To Manelisa: Thank you! Keep up the excellent work. You’re going far, and I encourage you never to drop the ball. Your dedication does not go unnoticed. Regards
116 replies
Review Distribution
5 Star
2 (2.5641025641025643%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
76 (97.43589743589743%)