EC Security
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#8
in Security
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.2|14 Reviews
Jun '25 - May '26
5(28.6%)
4(0%)
3(0%)
2(7.1%)
1(64.3%)
5(28.6%)
4(0%)
3(0%)
2(7.1%)
1(64.3%)
Frequently Asked Questions About EC Security
EC Security has a TrustIndex of 0 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. Hellopeter has tracked EC Security across 73 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Klement M
1 reviews | Active since Jan 2020
5 Mar 2026, 14:50
EC Security for the WIn!
Just had Richard Swart, an EC technician, out to my premises today. He was clearly incredibly proud of his work and went well above and beyond to ensure my alarm system functions exactly as it should. His deep knowledge made the entire visit smooth, efficient, and stress-free—he explained everything clearly and handled everything with real expertise. Thanks so much, Richard! This kind of dedicated, top-notch service is exactly what builds happy, loyal customers. Highly recommend!
Helpful (0)
|Replies (0)KM
Klement M
1 reviews | Active since Jan 2020
5 Mar 2026, 14:50
EC Security for the WIn!
Just had Richard Swart, an EC technician, out to my premises today. He was clearly incredibly proud of his work and went well above and beyond to ensure my alarm system functions exactly as it should. His deep knowledge made the entire visit smooth, efficient, and stress-free—he explained everything clearly and handled everything with real expertise. Thanks so much, Richard! This kind of dedicated, top-notch service is exactly what builds happy, loyal customers. Highly recommend!
0
Replies (0)RG
Riaan G
1 reviews | Active since Jan 2020
2 Mar 2026, 05:39
No refunds on money owing and refusal to cancel services
I cancelled my contract on 3 Feb giving notice. I agreed to the penalties via email etc. Over the ohone tgey refusee to cancel before the area managee spoke to me etc. Eventually everything was put through. Their radio link was returned on the last day of February. They have been owing me a call out fee since last year and it was never paid back. I enquired now about the refund and I was advised by Elisha Sing because I did not cancel on the 1st of Feb which was a Sunday, i have to continue and pay them over and above the penalties until end of March! The refund will also only be issues after cancellation minus the penalties! Even though on email they confirmes otherwise! Pathetic service given that one of the main reasons dor cancellation was that they do not pay back monies owing to you and the extremly long response times. Stay away as they also lock you in 2 year contracts.
Helpful (0)
|Replies (0)RG
Riaan G
1 reviews | Active since Jan 2020
2 Mar 2026, 05:39
No refunds on money owing and refusal to cancel services
I cancelled my contract on 3 Feb giving notice. I agreed to the penalties via email etc. Over the ohone tgey refusee to cancel before the area managee spoke to me etc. Eventually everything was put through. Their radio link was returned on the last day of February. They have been owing me a call out fee since last year and it was never paid back. I enquired now about the refund and I was advised by Elisha Sing because I did not cancel on the 1st of Feb which was a Sunday, i have to continue and pay them over and above the penalties until end of March! The refund will also only be issues after cancellation minus the penalties! Even though on email they confirmes otherwise! Pathetic service given that one of the main reasons dor cancellation was that they do not pay back monies owing to you and the extremly long response times. Stay away as they also lock you in 2 year contracts.
0
Replies (0)I
Ishmael
1 reviews | Active since Jan 2020
26 Feb 2026, 08:33
I done job interview with them in 2011 but gave me job or sign me employment contract
I done job interview with them in 2011 but gave me job or sign me employment contract.instead gave someone my personal information to work with it *****ulently without my concern.they even start submitting tax returns to sars between 2018 till 2023
Helpful (0)
|Replies (0)I
Ishmael
1 reviews | Active since Jan 2020
26 Feb 2026, 08:33
I done job interview with them in 2011 but gave me job or sign me employment contract
I done job interview with them in 2011 but gave me job or sign me employment contract.instead gave someone my personal information to work with it *****ulently without my concern.they even start submitting tax returns to sars between 2018 till 2023
0
Replies (0)SG
Shaheed G
1 reviews | Active since Jan 2020
12 Jan 2026, 17:52
Ec Amazing service !
Charleen Lessing, firstly she did not ask me to write this like a lot of companies do, she was just an absolute star! Going out of her to help and following up to make sure everything is on track. The reason why I would go with EC again
Helpful (0)
|Replies (0)SG
Shaheed G
1 reviews | Active since Jan 2020
12 Jan 2026, 17:52
Ec Amazing service !
Charleen Lessing, firstly she did not ask me to write this like a lot of companies do, she was just an absolute star! Going out of her to help and following up to make sure everything is on track. The reason why I would go with EC again
0
Replies (0)NJ
Nyathi J
1 reviews | Active since Jan 2020
19 Nov 2025, 14:23
Unfair treatment and salary dispute
Unfair Treatment and salary dispute I was dismissed 28/08/2025 ,before dismissal i was deducted R3500 for a bulletproof and boots ,after dismissal,i was told i will get my money that i worked for in July and August but after the dismissal i was told i will never get the money and even if i can go to the lawyers or ccma or labor i will never get my money Can anyone please assist me to get my money that i worked for ,thats all am looking for . I went to legal wise ,everywhere no one is willing to help me
Helpful (0)
|Replies (0)NJ
Nyathi J
1 reviews | Active since Jan 2020
19 Nov 2025, 14:23
Unfair treatment and salary dispute
Unfair Treatment and salary dispute I was dismissed 28/08/2025 ,before dismissal i was deducted R3500 for a bulletproof and boots ,after dismissal,i was told i will get my money that i worked for in July and August but after the dismissal i was told i will never get the money and even if i can go to the lawyers or ccma or labor i will never get my money Can anyone please assist me to get my money that i worked for ,thats all am looking for . I went to legal wise ,everywhere no one is willing to help me
0
Replies (0)BB
Bevin B
1 reviews | Active since Jan 2020
28 Oct 2025, 09:47
Poor Poor Customer Service
I met with Hilton from EC on the 14th of October 2025 to conduct a site inspection he assured me that I will be hooked up by Friday 17th October 2025 with the current system I have installed the Monday I reached out to him because I hadn’t received a quote he then forwarded two quotes then technician was sent out to install after I paid for one of the quotes then technician then stated he can’t install because there isn’t enough zones the frustration is now sit with a problem I have paid the Branch manager Rudi was out to do a site inspection now has ghosted me I requested a cancellation numerous times to avail I received another quote yesterday I then rep**** to ask why am I being quoted again for labor as no work was carried out I have not received a response. This is alil bit of the round around I’m receiving from EC Security.
Helpful (0)
|Replies (0)BB
Bevin B
1 reviews | Active since Jan 2020
28 Oct 2025, 09:47
Poor Poor Customer Service
I met with Hilton from EC on the 14th of October 2025 to conduct a site inspection he assured me that I will be hooked up by Friday 17th October 2025 with the current system I have installed the Monday I reached out to him because I hadn’t received a quote he then forwarded two quotes then technician was sent out to install after I paid for one of the quotes then technician then stated he can’t install because there isn’t enough zones the frustration is now sit with a problem I have paid the Branch manager Rudi was out to do a site inspection now has ghosted me I requested a cancellation numerous times to avail I received another quote yesterday I then rep**** to ask why am I being quoted again for labor as no work was carried out I have not received a response. This is alil bit of the round around I’m receiving from EC Security.
0
Replies (0)RG
Riaan G
1 reviews | Active since Jan 2020
27 Oct 2025, 05:47
Tech dept bills but problems continue.
We have a long standing problem with our alarm system. In April technical came out and literally did not fix anything. Just trouble shoot and we were charged R495. Turns out it was a batteey fault and we fixed it ourself. Fast forward 6 months later, more tech problems, get shoved pillar to post by control room, when you call tech is apparently always in meetings. Messages left. In the mean time ee have a massice crime surge in the area and it seems like they just dont give a damn?!?
Helpful (0)
|Replies (0)RG
Riaan G
1 reviews | Active since Jan 2020
27 Oct 2025, 05:47
Tech dept bills but problems continue.
We have a long standing problem with our alarm system. In April technical came out and literally did not fix anything. Just trouble shoot and we were charged R495. Turns out it was a batteey fault and we fixed it ourself. Fast forward 6 months later, more tech problems, get shoved pillar to post by control room, when you call tech is apparently always in meetings. Messages left. In the mean time ee have a massice crime surge in the area and it seems like they just dont give a damn?!?
0
Replies (0)KJ
Krishni J
1 reviews | Active since Jan 2020
8 Oct 2025, 11:43
Excellent Customer Service
I was contacted recently by Elisha from EC Security. She was such a delight to speak to, very polite, calm and well spoken individual. She communicated clearly and confirmed all my details accurately. She was not overly long on the call, which showed me that she respected my time. I will highly recommend EC to other potential clients.
Helpful (0)
|Replies (0)KJ
Krishni J
1 reviews | Active since Jan 2020
8 Oct 2025, 11:43
Excellent Customer Service
I was contacted recently by Elisha from EC Security. She was such a delight to speak to, very polite, calm and well spoken individual. She communicated clearly and confirmed all my details accurately. She was not overly long on the call, which showed me that she respected my time. I will highly recommend EC to other potential clients.
0
Replies (0)