RESORT IS THE PITS BUT AS STILL AS ARROGANT AS CAN BE

The seasons Golf leisure and Spa, whoo shame. Saron Hendricks from Touchdown's offices whoo shame.

On or about the 10th of July 2023, I booked an overnight stay for myself and his family, for Friday, the 14th of July 2023, for the value of R2 677.50. When I arrived at the resort on the 14th of July 2023, I was advised by the staff that there is no electricity, further that there was also no backup, which meant that there was no power in all the rooms and only limited power in the restaurant. There was no indication of when the electricity would be restored, they could not blame loadshedding because there was electrictiy outside the resort, This was due to failure of the resort's electric supply grid because there was no loadshedding in the area. We requested for a cancelation of the booking and a refund for the amount paid for the booking because we clearly could not enjoy use of the facilities, no backup power in the rooms (not even candles), no wifi, very dark areas on the resort with animals roaming, we had a booking at the spa but it was closed because of no electricity, no meals because restaurant had limited backup power. The staff did not know what the procedure was for such cases and what arrangements could be made for us, Their head office could not be of assistance on that day as they had closed for business at that time.

Our refund request was denied because there is a "no refund policy" so it is clear that THEY DO NOT CARE if you do not have the use & enjoyment of their promised premises and facilities.

Simply put, their facility was not equipped to accommodate the people who chose to stay at the resort that weekend, at all times, it was also not safe as a result because there are animals roaming around and the parking is far from the rooms, which is ultimately a breach of the service agreement on their part.

This is to help anyone who is thinking of staying there.

BTW They recently refunded a celebrity who complained about their resort see - https://twitter.com/RelebogileM/status/1744642403208769921 so unless you are a celebrity, STAY AWAY FROM THIS RESORT