Bad bad experience at Echo 4x4

We orderd a Echo Roadster trailer and an awening 6 week s ago. They promised me that the trailer would be ready for collection on the 9th November. On the 9th at 2H30 I called the sales agent. His respons was that I can only receive it in 2 hours time. I was not happy at all because we still had a long drive home. I said to him that we will make a turn at the shop to sort it out. Next moment my phone rang and it was the owners wife, she started shouting at me and did not give a me a chance to speek. She attack my personality and she did not know me. She treatend me as well. I cancelled the deal immediately. They have good products but persons that shout at a client and told me I must remeber the client is not always right. I will never refer people to them.