No accountability for damage to wall

This company installed my Fibre to the home last Friday,the technician drilled a hole thru the water pipe cause severe damages ,did not when appologise for the inconvenience and trauma caused never the less its been one big headache the Director of the company Brent said they would pay for all costs involved and assured it will be done promptly with no hassle nor hesitation ..2 weeks later into festive season and we still have a massive hole in the wall as Brent has indicated the quotes are to expensive. WE whom they've inconvenienced .He asked us to get quotes which we did now he says it's a complete exploitation and too expensive to repair ..the mess and damage which they caused to our home I personally will not recommend this bussiness for any installations has they cannot commit nor take responsibility or accountability to the mess and damages caused to one's property.. Now my family and I will be spending the festive season staring at a hole in the wall ...