1 reviews | Active since Member
This contractor is difficult to get hold of and doesn't respond timeously to solve issues. A wooden floor was ordered and installed, no follow-ups occurred (e.g. one would expect a courtesy call for the least and certainly advice on how to care or maintain said floor). When sold, no mention was made at any point about the specific need for repeated floor treatment post-installation up and until the wooden floor can be considered fully protected. In absence of such knowledge and after a few weeks, stained occurred and were observed.
After numerous messages, we were directed to the incorrect sub-contractor (who supposedly had treated the floors, but didn't) and then another subcontractor who allegedly did and who then suggested applying some product to try correct what has already occurred. This product is to be applied a few times over the space of several weeks for the wood to absorb and become protected as a result. We are now left with a new but stained floor (uncertain whether these will disappear), we have to remove all furnitures to treat the entire surface adequately as it should have been from day one (would we have been informed).
Eco Oak Flooring did not come to site once to see/ascertain for himself, but rather flat out denied any possible issue or wrong-doing, instead, the only answer received was that the construction manager had signed his work off (weeks before we moved in) and that we should be applying some product to possibly fix the situation.
Poor service experience overall
Best regards,
Best regards,
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