Eco Oak Flooring
1|4 reviews
NR
Nicolas R
1 reviews | Active since Member
08 Feb 2021, 11:31
Poor service experience
This contractor is difficult to get hold of and doesn't respond timeously to solve issues. A wooden floor was ordered and installed, no follow-ups occurred (e.g. one would expect a courtesy call for the least and certainly advice on how to care or maintain said floor). When sold, no mention was made at any point about the specific need for repeated floor treatment post-installation up and until the wooden floor can be considered fully protected. In absence of such knowledge and after a few weeks, stained occurred and were observed.
After numerous messages, we were directed to the incorrect sub-contractor (who supposedly had treated the floors, but didn't) and then another subcontractor who allegedly did and who then suggested applying some product to try correct what has already occurred. This product is to be applied a few times over the space of several weeks for the wood to absorb and become protected as a result. We are now left with a new but stained floor (uncertain whether these will disappear), we have to remove all furnitures to treat the entire surface adequately as it should have been from day one (would we have been informed).
Eco Oak Flooring did not come to site once to see/ascertain for himself, but rather flat out denied any possible issue or wrong-doing, instead, the only answer received was that the construction manager had signed his work off (weeks before we moved in) and that we should be applying some product to possibly fix the situation.
Poor service experience overall
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Replies (53)Eco Oak Flooring's replyOfficial
02 Jun 2021, 07:38This review is very one sided and does not tell the whole story, after trying many times to get this removed from this platform we have been told to respond on this platform as it is not allowed to be removed.
We supplied our client with Herringbone oak flooring, the installation was completed and all snag work was done, we where paid in full as the main contractor and client was very happy with the installation. 6 months after we completed the project we where informed that they where unhappy with the floors and the stains that appeared on the floor.
We sent 2 companies there who apply oils to our oak flooring for a report, the client had clearly used a cleaning product that had "stripped" the flooring and taken off all oils that had been applied, we are certain of this as the client increased the areas during installation and we required more flooring urgently, luckily at that time we had a client who was installing the exact same flooring with the same colour oils, we managed to get 4 boxes to complete the project and keep the client happy.
We made contact with this client to see if he is experiencing the same issues, we even gave this client his details to make contact to discuss this himself. This said client had NO issues and was very happy with his flooring.
Eco oak cannot be held responsible for what happens to every floor post installation, it is not the responsibility for Eco oak to be held responsible on how i clients clean their floors or maintain their floors, this would be very unfair if this was the case.
Eco Oak was on site on numerous occasions and have since done quite a few projects with the main contractor as he was very happy with the quality of product, the price and service.
Eco Oak does not agree at all with the complaint and feels it is untruthful.
We supplied our client with Herringbone oak flooring, the installation was completed and all snag work was done, we where paid in full as the main contractor and client was very happy with the installation. 6 months after we completed the project we where informed that they where unhappy with the floors and the stains that appeared on the floor.
We sent 2 companies there who apply oils to our oak flooring for a report, the client had clearly used a cleaning product that had "stripped" the flooring and taken off all oils that had been applied, we are certain of this as the client increased the areas during installation and we required more flooring urgently, luckily at that time we had a client who was installing the exact same flooring with the same colour oils, we managed to get 4 boxes to complete the project and keep the client happy.
We made contact with this client to see if he is experiencing the same issues, we even gave this client his details to make contact to discuss this himself. This said client had NO issues and was very happy with his flooring.
Eco oak cannot be held responsible for what happens to every floor post installation, it is not the responsibility for Eco oak to be held responsible on how i clients clean their floors or maintain their floors, this would be very unfair if this was the case.
Eco Oak was on site on numerous occasions and have since done quite a few projects with the main contractor as he was very happy with the quality of product, the price and service.
Eco Oak does not agree at all with the complaint and feels it is untruthful.
Best regards,
Eco Oak Flooring's reply02 Jun 2021, 07:38
Official
This review is very one sided and does not tell the whole story, after trying many times to get this removed from this platform we have been told to respond on this platform as it is not allowed to be removed.
We supplied our client with Herringbone oak flooring, the installation was completed and all snag work was done, we where paid in full as the main contractor and client was very happy with the installation. 6 months after we completed the project we where informed that they where unhappy with the floors and the stains that appeared on the floor.
We sent 2 companies there who apply oils to our oak flooring for a report, the client had clearly used a cleaning product that had "stripped" the flooring and taken off all oils that had been applied, we are certain of this as the client increased the areas during installation and we required more flooring urgently, luckily at that time we had a client who was installing the exact same flooring with the same colour oils, we managed to get 4 boxes to complete the project and keep the client happy.
We made contact with this client to see if he is experiencing the same issues, we even gave this client his details to make contact to discuss this himself. This said client had NO issues and was very happy with his flooring.
Eco oak cannot be held responsible for what happens to every floor post installation, it is not the responsibility for Eco oak to be held responsible on how i clients clean their floors or maintain their floors, this would be very unfair if this was the case.
Eco Oak was on site on numerous occasions and have since done quite a few projects with the main contractor as he was very happy with the quality of product, the price and service.
Eco Oak does not agree at all with the complaint and feels it is untruthful.
We supplied our client with Herringbone oak flooring, the installation was completed and all snag work was done, we where paid in full as the main contractor and client was very happy with the installation. 6 months after we completed the project we where informed that they where unhappy with the floors and the stains that appeared on the floor.
We sent 2 companies there who apply oils to our oak flooring for a report, the client had clearly used a cleaning product that had "stripped" the flooring and taken off all oils that had been applied, we are certain of this as the client increased the areas during installation and we required more flooring urgently, luckily at that time we had a client who was installing the exact same flooring with the same colour oils, we managed to get 4 boxes to complete the project and keep the client happy.
We made contact with this client to see if he is experiencing the same issues, we even gave this client his details to make contact to discuss this himself. This said client had NO issues and was very happy with his flooring.
Eco oak cannot be held responsible for what happens to every floor post installation, it is not the responsibility for Eco oak to be held responsible on how i clients clean their floors or maintain their floors, this would be very unfair if this was the case.
Eco Oak was on site on numerous occasions and have since done quite a few projects with the main contractor as he was very happy with the quality of product, the price and service.
Eco Oak does not agree at all with the complaint and feels it is untruthful.
Best regards,