EO
Eco Oak Flooring
Claimed Business
EO
Eco Oak Flooring
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#3
in Construction & Hardware
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Nicolas R
1 reviews | Active since Jan 2020
8 Feb 2021, 11:31
Poor service experience
This contractor is difficult to get hold of and doesn't respond timeously to solve issues. A wooden floor was ordered and installed, no follow-ups occurred (e.g. one would expect a courtesy call for the least and certainly advice on how to care or maintain said floor). When sold, no mention was made at any point about the specific need for repeated floor treatment post-installation up and until the wooden floor can be considered fully protected. In absence of such knowledge and after a few weeks, stained occurred and were observed. After numerous messages, we were directed to the incorrect sub-contractor (who supposedly had treated the floors, but didn't) and then another subcontractor who allegedly did and who then suggested applying some product to try correct what has already occurred. This product is to be applied a few times over the space of several weeks for the wood to absorb and become protected as a result. We are now left with a new but stained floor (uncertain whether these will disappear), we have to remove all furnitures to treat the entire surface adequately as it should have been from day one (would we have been informed). Eco Oak Flooring did not come to site once to see/ascertain for himself, but rather flat out denied any possible issue or wrong-doing, instead, the only answer received was that the construction manager had signed his work off (weeks before we moved in) and that we should be applying some product to possibly fix the situation. Poor service experience overall
Helpful (0)
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Nicolas R
1 reviews | Active since Jan 2020
8 Feb 2021, 11:31
Poor service experience
This contractor is difficult to get hold of and doesn't respond timeously to solve issues. A wooden floor was ordered and installed, no follow-ups occurred (e.g. one would expect a courtesy call for the least and certainly advice on how to care or maintain said floor). When sold, no mention was made at any point about the specific need for repeated floor treatment post-installation up and until the wooden floor can be considered fully protected. In absence of such knowledge and after a few weeks, stained occurred and were observed. After numerous messages, we were directed to the incorrect sub-contractor (who supposedly had treated the floors, but didn't) and then another subcontractor who allegedly did and who then suggested applying some product to try correct what has already occurred. This product is to be applied a few times over the space of several weeks for the wood to absorb and become protected as a result. We are now left with a new but stained floor (uncertain whether these will disappear), we have to remove all furnitures to treat the entire surface adequately as it should have been from day one (would we have been informed). Eco Oak Flooring did not come to site once to see/ascertain for himself, but rather flat out denied any possible issue or wrong-doing, instead, the only answer received was that the construction manager had signed his work off (weeks before we moved in) and that we should be applying some product to possibly fix the situation. Poor service experience overall
0
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Nicolas R
1 reviews | Active since Jan 2020
5 Feb 2021, 15:51
Poor Service - stay Clear
poor serice, this contractor is quick to cash in but then doesn't respond to messages timeously. a floor was ordered and eventually installed, zero follow-up ensued (e.g. one would expect a simple courtesy call or even care advice) when sold no mention were made at any point about specific need for repeated floor treatment post installation up and until the wooden floor can be considered fully protected. In absence of such knowledge and after a few weeks stained occured and were observed. after numerous messages; the contractor never came to site to see for himself, and flat out denied any possible issue on the premisses that the construction manager had signed off his freshly installed flooring. we were instead directed to the wrong sub-contractors first (who agreed that the floor were not protected), then another sub contractor who pointed out the necessity to use specific products to provide protection to the floor prior being able to use the floor like any standard wooden floor. We are now left with a brand new and stained floor, we have to remove all furnitures to treat the entire surface adequately as it should have been from day one. Customer satisfaction comes second to this contractor; we were served with bad faith in addition. unprofessional, Stay clear.
Helpful (0)
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Nicolas R
1 reviews | Active since Jan 2020
5 Feb 2021, 15:51
Poor Service - stay Clear
poor serice, this contractor is quick to cash in but then doesn't respond to messages timeously. a floor was ordered and eventually installed, zero follow-up ensued (e.g. one would expect a simple courtesy call or even care advice) when sold no mention were made at any point about specific need for repeated floor treatment post installation up and until the wooden floor can be considered fully protected. In absence of such knowledge and after a few weeks stained occured and were observed. after numerous messages; the contractor never came to site to see for himself, and flat out denied any possible issue on the premisses that the construction manager had signed off his freshly installed flooring. we were instead directed to the wrong sub-contractors first (who agreed that the floor were not protected), then another sub contractor who pointed out the necessity to use specific products to provide protection to the floor prior being able to use the floor like any standard wooden floor. We are now left with a brand new and stained floor, we have to remove all furnitures to treat the entire surface adequately as it should have been from day one. Customer satisfaction comes second to this contractor; we were served with bad faith in addition. unprofessional, Stay clear.
0
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Nicolas R
1 reviews | Active since Jan 2020
5 Feb 2021, 15:27
Poor Service - Stay Clear
poor service, this contractor is quick to sign and send invoices but then doesn't respond to messages timeously. Actual issues are later immediately denied before even coming to site to see by himself; customer concerns and satisfaction comes second to this contractor; bad faith ultimately is what this contractor will deliver to you. unprofessional, questionnable ethics, Stay clear.
Helpful (0)
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Nicolas R
1 reviews | Active since Jan 2020
5 Feb 2021, 15:27
Poor Service - Stay Clear
poor service, this contractor is quick to sign and send invoices but then doesn't respond to messages timeously. Actual issues are later immediately denied before even coming to site to see by himself; customer concerns and satisfaction comes second to this contractor; bad faith ultimately is what this contractor will deliver to you. unprofessional, questionnable ethics, Stay clear.
0
Replies (0)NR
Nicolas R
1 reviews | Active since Jan 2020
4 Feb 2021, 18:05
Poor service - stay clear
Poor service, quick to cash in but then doesn't respond to messages timeously, doesn't bother to come to site to verify and solve pro-actively actual quality issues. Customer satisfaction comes second to this organisation (or 1 man no-show rather) bad faith is eventually then served to you after false goodwill pretence. Stay clear
Helpful (0)
|Replies (0)NR
Nicolas R
1 reviews | Active since Jan 2020
4 Feb 2021, 18:05
Poor service - stay clear
Poor service, quick to cash in but then doesn't respond to messages timeously, doesn't bother to come to site to verify and solve pro-actively actual quality issues. Customer satisfaction comes second to this organisation (or 1 man no-show rather) bad faith is eventually then served to you after false goodwill pretence. Stay clear
0
Replies (0)