Poor Service - stay Clear

poor serice, this contractor is quick to cash in but then doesn't respond to messages timeously. a floor was ordered and eventually installed, zero follow-up ensued (e.g. one would expect a simple courtesy call or even care advice) when sold no mention were made at any point about specific need for repeated floor treatment post installation up and until the wooden floor can be considered fully protected. In absence of such knowledge and after a few weeks stained occured and were observed.

after numerous messages; the contractor never came to site to see for himself, and flat out denied any possible issue on the premisses that the construction manager had signed off his freshly installed flooring. we were instead directed to the wrong sub-contractors first (who agreed that the floor were not protected), then another sub contractor who pointed out the necessity to use specific products to provide protection to the floor prior being able to use the floor like any standard wooden floor. We are now left with a brand new and stained floor, we have to remove all furnitures to treat the entire surface adequately as it should have been from day one.

Customer satisfaction comes second to this contractor; we were served with bad faith in addition. unprofessional, Stay clear.