Excellent Service!!!

Bought a Delta 2 on 13 April 2023, primarily to power three laptops during loadshedding. In early March 2025, it started having issues with the fan kicking in randomly at full speed while not under any load & unit powering off automatically during the night & failing to power up in the morning, also wouldn't connect to the wi-fi network or ecoflow app & unit display reflecting a near empty battery after charging all night connected to an uninterrupted AC 220V wall socket. I reported it & Ecoflow collected the unit after a few back-and-forth emails to clarify the issue, and they returned it a few weeks later, reporting the techs found nothing wrong. I plugged it in to test using the same laptop & 2nd monitor setup & within a day or two, the same issues cropped up again. I reported it & after a few more back-and-forth emails, I indicated that I'd had enough. The service team collected the unit & a new one was delivered a few days later without any further arguments. Naturally, being used to service-poor SA, I was impressed. A week later, to my pleasant surprise, I received a follow-up email from Yu, who is part of the Ecoflow customer service team, checking to see if everything was OK with the new unit. Now, that's brilliant service anywhere in the world!