Ecomotel
1.7|6 reviews
SD
Shamiel D
1 reviews | Active since Member
24 Aug 2021, 06:19
Ecomotel Primrose terrible service
was booked in at the Primrose Motel on Saturday 21 August and had a very ugly encounter with the staff member on duty, he said his name is Phineas. He was very rude to me and I am not happy with this. I went to the reception where he sat with both feet on the table and earphones in his ears, I greeted him and said the electric plugs are not working in my room, He pulled his face in an arrogant way as if to say What are you disturbing me for! He was rude in his response and was not helpful at all. Very bad service!
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Replies (1)Ecomotel's replyOfficial
02 Nov 2023, 07:31Dear Shamiel,
I want to express my sincerest apologies for the disappointing experience you had during your stay at Primrose Motel on Saturday, August 21st. Your feedback regarding the encounter with our staff member, Phineas, is deeply concerning, and I want to assure you that this is not the level of service we aim to provide to our guests.
I have taken your comments seriously, and we will be conducting a thorough investigation into this matter to ensure that such behavior is addressed promptly. We do not condone rudeness or unprofessional conduct from our staff members, and this incident will be treated with the utmost seriousness
I want to express my sincerest apologies for the disappointing experience you had during your stay at Primrose Motel on Saturday, August 21st. Your feedback regarding the encounter with our staff member, Phineas, is deeply concerning, and I want to assure you that this is not the level of service we aim to provide to our guests.
I have taken your comments seriously, and we will be conducting a thorough investigation into this matter to ensure that such behavior is addressed promptly. We do not condone rudeness or unprofessional conduct from our staff members, and this incident will be treated with the utmost seriousness
Best regards,
Ecomotel's reply02 Nov 2023, 07:31
Official
Dear Shamiel,
I want to express my sincerest apologies for the disappointing experience you had during your stay at Primrose Motel on Saturday, August 21st. Your feedback regarding the encounter with our staff member, Phineas, is deeply concerning, and I want to assure you that this is not the level of service we aim to provide to our guests.
I have taken your comments seriously, and we will be conducting a thorough investigation into this matter to ensure that such behavior is addressed promptly. We do not condone rudeness or unprofessional conduct from our staff members, and this incident will be treated with the utmost seriousness
I want to express my sincerest apologies for the disappointing experience you had during your stay at Primrose Motel on Saturday, August 21st. Your feedback regarding the encounter with our staff member, Phineas, is deeply concerning, and I want to assure you that this is not the level of service we aim to provide to our guests.
I have taken your comments seriously, and we will be conducting a thorough investigation into this matter to ensure that such behavior is addressed promptly. We do not condone rudeness or unprofessional conduct from our staff members, and this incident will be treated with the utmost seriousness
Best regards,