Misleading delivery radius + impossible refund process (Fourways)

I placed an order on Econo Foods’ online shop (Order #196823, 6 Feb 2026) expecting delivery, because the website/map shows a delivery radius for the Fourways store (Waterford Shopping Centre).

After placing the order, I was told it’s “Client to Collect” — which is not what the delivery map/radius suggests. I then called numerous times trying to get help. I kept getting promises that someone would come back to me, but nothing happened.

To make it worse, trying to get a refund has been a nightmare. No clear process, no urgency, and no proper feedback.

If the store does not deliver, then don’t show a delivery radius that implies it does. This is misleading and wastes customers’ time.

What I want:

Immediate confirmation of whether this order will be delivered or not

If not delivered, a full refund processed immediately

The website delivery radius/map needs to be corrected so this doesn’t happen to other people

I’ll update this review if Econo Foods resolves it properly.