EF
Econo Foods
Claimed Business
EF
AI Review Summary
Based on recent customer reviews, Econo Foods receives polarized feedback. Positive reviewers consistently praise friendly and helpful staff across multiple branches, along with competitive pricing and store cleanliness. However, negative experiences center on significant online ordering issues, including delayed deliveries, misleading delivery information, and a frustrating refund process. Product quality concerns have also surfaced, with reports of foreign objects in food and poor-quality frozen items. Additionally, isolated complaints highlight rude staff at certain locations and poor communication regarding store closures during stocktaking.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
100
Recommended: Very Likely
Review Distribution
2.5|13 Reviews
May '25 - Apr '26
5(38.5%)
4(0%)
3(0%)
2(0%)
1(61.5%)
5(38.5%)
4(0%)
3(0%)
2(0%)
1(61.5%)
Frequently Asked Questions About Econo Foods
Based on recent customer reviews, Econo Foods receives polarized feedback. Positive reviewers consistently praise friendly and helpful staff across multiple branches, along with competitive pricing and store cleanliness. However, negative experiences center on significant online ordering issues, including delayed deliveries, misleading delivery information, and a frustrating refund process. Product quality concerns have also surfaced, with reports of foreign objects in food and poor-quality frozen items. Additionally, isolated complaints highlight rude staff at certain locations and poor communication regarding store closures during stocktaking.
Econo Foods has a TrustIndex of 0 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked Econo Foods across 84 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDK
Danisile K
1 reviews | Active since Jan 2020
11 Mar 2026, 17:20
Disappointed customer
Today at around 17:55 I visited Eco Newmarket. As I walked into the store, I slipped on the leather rug placed at the entrance and fell straight onto my face. I injured my knees and was in obvious pain. What disappointed me the most was that not a single employee came to check if I was okay. The only person who helped me up was another customer who happened to be nearby. The staff present continued with their work as if nothing had happened. This experience makes me feel like Eco Newmarket does not care about the safety or wellbeing of its customers. I am still in pain and very disappointed with how this situation was handled. I request that management check the store’s CCTV footage around 17:55 today to see exactly what happened at the entrance. After this experience, I will think twice before shopping here again.
Helpful (0)
|Replies (0)DK
Danisile K
1 reviews | Active since Jan 2020
11 Mar 2026, 17:20
Disappointed customer
Today at around 17:55 I visited Eco Newmarket. As I walked into the store, I slipped on the leather rug placed at the entrance and fell straight onto my face. I injured my knees and was in obvious pain. What disappointed me the most was that not a single employee came to check if I was okay. The only person who helped me up was another customer who happened to be nearby. The staff present continued with their work as if nothing had happened. This experience makes me feel like Eco Newmarket does not care about the safety or wellbeing of its customers. I am still in pain and very disappointed with how this situation was handled. I request that management check the store’s CCTV footage around 17:55 today to see exactly what happened at the entrance. After this experience, I will think twice before shopping here again.
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Replies (0)TS
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Erik T
1 reviews | Active since Jan 2020
10 Feb 2026, 08:49
Misleading delivery radius + impossible refund process (Fourways)
I placed an order on Econo Foods’ online shop (Order #196823, 6 Feb 2026) expecting delivery, because the website/map shows a delivery radius for the Fourways store (Waterford Shopping Centre). After placing the order, I was told it’s “Client to Collect” — which is not what the delivery map/radius suggests. I then called numerous times trying to get help. I kept getting promises that someone would come back to me, but nothing happened. To make it worse, trying to get a refund has been a nightmare. No clear process, no urgency, and no proper feedback. If the store does not deliver, then don’t show a delivery radius that implies it does. This is misleading and wastes customers’ time. What I want: Immediate confirmation of whether this order will be delivered or not If not delivered, a full refund processed immediately The website delivery radius/map needs to be corrected so this doesn’t happen to other people I’ll update this review if Econo Foods resolves it properly.
Helpful (0)
|Replies (0)ET
Erik T
1 reviews | Active since Jan 2020
10 Feb 2026, 08:49
Misleading delivery radius + impossible refund process (Fourways)
I placed an order on Econo Foods’ online shop (Order #196823, 6 Feb 2026) expecting delivery, because the website/map shows a delivery radius for the Fourways store (Waterford Shopping Centre). After placing the order, I was told it’s “Client to Collect” — which is not what the delivery map/radius suggests. I then called numerous times trying to get help. I kept getting promises that someone would come back to me, but nothing happened. To make it worse, trying to get a refund has been a nightmare. No clear process, no urgency, and no proper feedback. If the store does not deliver, then don’t show a delivery radius that implies it does. This is misleading and wastes customers’ time. What I want: Immediate confirmation of whether this order will be delivered or not If not delivered, a full refund processed immediately The website delivery radius/map needs to be corrected so this doesn’t happen to other people I’ll update this review if Econo Foods resolves it properly.
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Replies (0)ZC
Zandile C
1 reviews | Active since Jan 2020
7 Feb 2026, 13:31
Disgusting Neapolitan ice cream.
We bought a 5 litre Neapolitan ice cream this week at the branch in Mall @ Carnival. To our surprise when opened at home the ice cream is in deplorable state, the tone of the pink, white and brown looks very artificial. It looks like a mess. I’ve never seen Neapolitan flavour that looks like this. We had to throw it away as no one would each such. Very disappointed.
Helpful (0)
|Replies (0)ZC
Zandile C
1 reviews | Active since Jan 2020
7 Feb 2026, 13:31
Disgusting Neapolitan ice cream.
We bought a 5 litre Neapolitan ice cream this week at the branch in Mall @ Carnival. To our surprise when opened at home the ice cream is in deplorable state, the tone of the pink, white and brown looks very artificial. It looks like a mess. I’ve never seen Neapolitan flavour that looks like this. We had to throw it away as no one would each such. Very disappointed.
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Replies (0)A
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Alicia G
1 reviews | Active since Jan 2020
27 Jan 2026, 14:28
Stock take in public hours
No communication sent to customers on Sunday 25/01/2026 stating they are busy woth stock take since when is stock take taking place during public hours. PALESA STORE MANAGER and Tshepo (supposedly) security the most arrogant people with the ridiculous attitude supposedly their head office said to close shop in public hours ther were 7 cars that stopped infront of a closed gate. Traveled all the way from Cullinan. Will not go there again
Helpful (0)
|Replies (0)AG
Alicia G
1 reviews | Active since Jan 2020
27 Jan 2026, 14:28
Stock take in public hours
No communication sent to customers on Sunday 25/01/2026 stating they are busy woth stock take since when is stock take taking place during public hours. PALESA STORE MANAGER and Tshepo (supposedly) security the most arrogant people with the ridiculous attitude supposedly their head office said to close shop in public hours ther were 7 cars that stopped infront of a closed gate. Traveled all the way from Cullinan. Will not go there again
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Replies (0)VJ
Vanessa J
1 reviews | Active since Jan 2020
23 Jan 2026, 18:34
Bad customer service, they don't out of stock items in time you get your delivery with missing items and long refund process.
I ordered some items online and the delivery was fast that's the only good thing about econo foods I experienced. The delivery arrived with some items missing and I was only emailed that the items are out of stock and the refund has been processed and my money will reflect on my account within 48 to 72 hours. After 4 days I emailed and called because I didn't receive my money. The customer service it's poor the email was never rep**** and on the call they took my order number and never called back it's the fifth day without my refund and going because it's clear I'll have to push econo to pay me my money...
Helpful (0)
|Replies (0)VJ
Vanessa J
1 reviews | Active since Jan 2020
23 Jan 2026, 18:34
Bad customer service, they don't out of stock items in time you get your delivery with missing items and long refund process.
I ordered some items online and the delivery was fast that's the only good thing about econo foods I experienced. The delivery arrived with some items missing and I was only emailed that the items are out of stock and the refund has been processed and my money will reflect on my account within 48 to 72 hours. After 4 days I emailed and called because I didn't receive my money. The customer service it's poor the email was never rep**** and on the call they took my order number and never called back it's the fifth day without my refund and going because it's clear I'll have to push econo to pay me my money...
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Replies (0)LP
Liezel P
1 reviews | Active since Jan 2020
12 Jan 2026, 10:02
Exceptional Service
I would like to compliment Econo foods at The Village in Roodepoort on the outstanding service I received on Saturday. The staff were exceptionally friendly and helpful, from the security at the entrance right through to the cashiers. The merchandisers on the floor were more than willing to assist and provided helpful advice to customers. All I can say is wow! In a time when good service is becoming increasingly rare, the service I experienced was truly exceptional.
Helpful (0)
|Replies (0)LP
Liezel P
1 reviews | Active since Jan 2020
12 Jan 2026, 10:02
Exceptional Service
I would like to compliment Econo foods at The Village in Roodepoort on the outstanding service I received on Saturday. The staff were exceptionally friendly and helpful, from the security at the entrance right through to the cashiers. The merchandisers on the floor were more than willing to assist and provided helpful advice to customers. All I can say is wow! In a time when good service is becoming increasingly rare, the service I experienced was truly exceptional.
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Replies (0)