ET
Erik T
Active since Dec 2014
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
eBucks rules change constantly — I did the actions, but the goalposts move every month
I’ve been trying to engage properly with FNB’s eBucks programme, but the experience has become frustrating and honestly feels designed to be unnecessarily hard to achieve consistently. I’ve done the “right” actions that FNB pushes for earning/maintaining levels — things like logging into the app, using my card for swipes, making Pay & Clear-type transactions, using the virtual card, and shopping at partner stores like Checkers. I’m not trying to game the system — I’m actively using FNB the way the programme encourages. The problem is that the eBucks requirements and targets keep changing every month. Just when you think you understand what counts and what level you’re aiming for, there’s another update, another rule change, another threshold, or another “now you must do X AND Y” requirement. It makes planning impossible, and it turns the programme into a moving target instead of a reward for loyal banking behaviour. This constant shifting creates a feeling that no matter what you do, it’s always “not quite enough” — because the programme updates are so frequent that customers can’t realistically keep up unless they spend time every month re-studying requirements like it’s a part-time job. What I want from FNB: More stability in the eBucks rules (stop changing core requirements every month) Clear, consistent communication of what counts (with a proper transition period when changes happen) A programme that rewards real usage without feeling like the system is designed to trip customers up At the moment, eBucks feels less like a loyalty benefit and more like a constantly changing checklist that’s becoming impossible to achieve reliably.
56 replies
2 months ago
Misleading delivery radius + impossible refund process (Fourways)
I placed an order on Econo Foods’ online shop (Order #196823, 6 Feb 2026) expecting delivery, because the website/map shows a delivery radius for the Fourways store (Waterford Shopping Centre). After placing the order, I was told it’s “Client to Collect” — which is not what the delivery map/radius suggests. I then called numerous times trying to get help. I kept getting promises that someone would come back to me, but nothing happened. To make it worse, trying to get a refund has been a nightmare. No clear process, no urgency, and no proper feedback. If the store does not deliver, then don’t show a delivery radius that implies it does. This is misleading and wastes customers’ time. What I want: Immediate confirmation of whether this order will be delivered or not If not delivered, a full refund processed immediately The website delivery radius/map needs to be corrected so this doesn’t happen to other people I’ll update this review if Econo Foods resolves it properly.
0 replies
18 months ago
Helpful Staff, right there is a first for everything
I recently had a truly pleasant experience with the FNB staff, who provided excellent service by addressing all of my inquiries regarding my account upgrade. Their professionalism and willingness to assist made the process smooth and stress-free. I would like to extend my heartfelt thanks to Rouchin Esterhuien and Batanile Bube for their exceptional attentiveness, patience, and helpfulness throughout our interactions. Their dedication to providing outstanding customer support is greatly appreciated
318 replies
36 months ago
ISP service dropping
Constant internet problems with this ISP, you have a service that works alright for a few months after my last complaint that I had to submit for my landlord because he is visually impaired. Then all of a sudden there is constant line dropping and without warning. When I call your staff always reply with I see nothing wrong. The issues are at 10am, 12-14pm, 19pm and onwards till 22pm. Frankly i need solutions or i should just move to a different ISP because fighting over the same issues over and over again is tiring. I'm tired of contently reporting how about you contact me for solutions now I will be happy to retract my statement if something is done.
53 replies
69 months ago
UNISA's refusal to send me my sealed academic records is affecting my job search
UNISA's refusal to send me my sealed academic records is affecting my job search. I am applying for a job abroad which requires a digital copy of my academic record, as well as two hard copy sets of my academic records in university envelopes sealed with the university stamp. I have already obtained my electronic copy, so I have been attempting to get sealed academic records posted to me from the university. I have contacted several people, only to be told that the university is still in lock down and is unable to print my academic records. Considering that other tertiary education institutions have been reopening, this is shoddy behaviour on UNISA's part. If I am not able to obtain my sealed academic records soon, I will have to cancel my application to this job, as they will not accept me without being given official academic records. I have had many problems with UNISA over the years, but their refusal to send just one person to print, seal and post my academic records takes the cake.
0 replies
128 months ago
I waited at the Mc parking for ages
I went to get a McDonald's breakfast and they told me to wait by the Mc parking and Mc wait. The employee didn't bring me my food I waited 12 minutes for my food I had to go get it myself and the food was ice cold. The begger problem has become so ridiculously thatI can't drive in i have to dodge 15 people asking for money and the road has a crater. This make it difficult to drive in with a low car. In conclusion the staff needs adjustment, remove the beggers and fix the road. McDonald's is loosing a lot of costumers because of these three problems
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)