1 reviews | Active since Member
Placed an order with Econofoods on Monday the 30th September 2024. Got call from them yesterday morning to tell me that their bakkie was sent in for repairs and they can deliver it today. I said its fine I understand but that they need to pls make sure that they deliver it today. I had to call them to ask them where my order was today. A very rude store manager named Nicole answered and said that it won't be delivered today that the bakkie is still at the repair shop. I then told her I will ot be inconvenienced again today and they they need to make a plan to get my order to me. She told me that's not gonna happen and that she doesn't have a car so what am I going to do?? I told her I was promised it will be delivered today and I had to call them.to find out where my order was, she literally kept quiet and didn't answer me. I handed the phone to my husband because I was.loosing my cool with her, bearing in mind it's not the 1st time I have a bad experience with them. The first time was also delivery issues. This store manager was so rude, no customer service skills and no way of speaking to her customers. She was rude to my husband as well!!! Up until now we have no updates to when we will get our order and no one is able to give us their head office contact number, there is a 051 number on the website that just rings. Please don't order online from econo foods, their service is disgusting to say the least!!!! They are rude and have no customer service etiquette. Their is always delivery and stock issues. This will definitely be my last order from them!!! I AM DISGUSTED!!!!!