NW
Nicci W
Active since Aug 2016
24
Reviews
0
Industries
Reviews
24 reviews8 months ago
As you can see, 90% of their rating is already 1 star..need I say more??
First time ordering clothing online from clothing junction. A two piece olive skirt and top set. Website description says the coloir is olive. I received a olive top and a army green skirt. Called them to let them know of the mistake. They never answer calls or emails. I asked ifni could use my petrol to drive to exchange the items for the black set instead but I won't pay the price difference because of their mistake I'm losing the R50 delivery I paid. Because there is going to be a R70 difference for the other colour. The manager said no they will rather collect and refund me, which is not wrong but does that even make sense? You would rather lose my business and drive hundreds of rands of petrol to collect the item than compensate your loyal customer R70?? What kind of imbeciles are we dealing with at clothing junction? They make their own rules and policies that's not even south african law!?!? So let's rather lose this customer, spend hundreds on petrol for collection than compensate a R70??
0 replies
18 months ago
Delaying verifying customers Fica documents.
I have read your company's bad reviews and how you take forever to verify fica documents. I'm here to tell you I'm not the person to mess around with. I want my Fica documents verified in the next 2 working days. Contact me personally for my details. The clock is ticking so get started. Thank you.
0 replies
18 months ago
Delivery fees charged for no delivery.
I have been ordering from Superbalist for many years and I am happy with them mostly. The thing I struggle with is the fact that they have no option on their app to cancel an order. I have made mistakes where the delivery address was wrong or the pick up address was wrong and couldn't cancel.the order. This should be a universal option on all online shopping websites. Secondly, I placed an order on Sunday and needed to call in Monday morning to cancel the order because apparently orders can be canceled only when you get the notification that its out for delivery(which makes no sense at all) the order was canceled and I received a refund for the items, not the delivery I paid. Technically the items weren't delivered so why are you *****ing the delivery fee Superbalist? I have been a loyal shopper on your app for more than 10 years but this is very disappointing!!! The parcel was not delivered so why are you charging me delivery fees??? Things like this make loyal clients move to another online shopping portal where customer service is outstanding! This is not on Superbalist, I am not a happy customer.
0 replies
19 months ago
Most putrid customer service!!!!!
Placed an order with Econofoods on Monday the 30th September 2024. Got call from them yesterday morning to tell me that their bakkie was sent in for repairs and they can deliver it today. I said its fine I understand but that they need to pls make sure that they deliver it today. I had to call them to ask them where my order was today. A very rude store manager named Nicole answered and said that it won't be delivered today that the bakkie is still at the repair shop. I then told her I will ot be inconvenienced again today and they they need to make a plan to get my order to me. She told me that's not gonna happen and that she doesn't have a car so what am I going to do?? I told her I was promised it will be delivered today and I had to call them.to find out where my order was, she literally kept quiet and didn't answer me. I handed the phone to my husband because I was.loosing my cool with her, bearing in mind it's not the 1st time I have a bad experience with them. The first time was also delivery issues. This store manager was so rude, no customer service skills and no way of speaking to her customers. She was rude to my husband as well!!! Up until now we have no updates to when we will get our order and no one is able to give us their head office contact number, there is a 051 number on the website that just rings. Please don't order online from econo foods, their service is disgusting to say the least!!!! They are rude and have no customer service etiquette. Their is always delivery and stock issues. This will definitely be my last order from them!!! I AM DISGUSTED!!!!!
0 replies
19 months ago
Process my credit refund!!!!
Mr price, I want my order cancelation refunded to my account ASAP!! I requested this refund early Monday morning already, and from.past experience I know when I do a cancelation back to my store account iy reflects the next day. I called and chatted on whatsapp to your rude WhatsApp agents who ends the chat before one can respond. And they all have different stories. When I called Monday morning to cancel the order there was an issue with your system and this is probably why the credit I am supposed to get back is not reflecting. I was told it's pending since money and finance department needs to release it. I need this released as I yesterday!! Order Number is 201163331702. And teach your WhatsApp agents to be friendlier with your loyal customers. I buy from Mr price almost weekly and I'm not pleased with the service I have been getting!!!
106 replies
20 months ago
Very friendly, helpful staff!!!
Just need to compliment the staff and store manager at MRP Eastgate Mall. I called in just before closing time needing assistance with an item to be transferred from their branch to a branch close to me. I was assisted by 3 staff members including Tshinki the store manager who was very patient and helpful even though the store was about to close. They assisted me and we had a few laughs as well, very friendly and very helpful. People usually get irritated and frustrated when they need to help customers before closing time, but the staff at MRP Eastgate Mall assisted me without sounding irritable. A few hours later I checked online and saw that the item I need to be transferred was already booked out on their system probably on its way to my chosen store. Excellent service, well done!!!!
53 replies
20 months ago
New number update taking FOREVER!!!!
I have been corresponding with Payflex since yesterday morning to update my new number on my account. They have now introduced a new system totally unbeknownst to their customers, where they automatically leave refunds in the customers payflex wallet. In order to withdraw the funds you need a OTP. So because my old number is still on my account I am unable to withdraw my funds, which I advised them and told them I need the funds urgently. Since yesterday morning my new number still hasn't been added and no one is responding to my emails. How long can it really take to update a number?????? This is pathetic!!! And please don't pit funds in customers payflex wallet!!! Return it to them the way they paid. You are making things complicated!!!!!!!
159 replies
21 months ago
Allport Cargo Services *******
<div>I ordered a few items from Temu and when it was time to pay customs I received a link to pay from Allport Cargo services (ACS). This is the first time Temu gives me a different courier other than Buffalo and I just knew instinctively I'm gonna have issues. I paid the customs of R70.60 immediately. That was the 18 July 2024. I started tracking my parcel only to find notifications that customs and duties are unpaid. I contacted Fastway couriers who has told me they are waiting on payment to reflect from ACS so they can release the parcel. ACS has one person working on site according to her and she is apparently not allowed to give out any numbers because everyone is working from home. A lady I was chatting to via their online portal named +++++ was chatting to and told me to hold a few minutes while she gathers information or rather investigates, left me to hold on for more that 30 minutes and just did not respond to me after that. Up till now no one has responded to my emails or called me back. My bank has confirmed that the payment went off my account and has been processed so to me the funds should be in the possession and should have cleared by now. I EMAILED THEM PROOF OF PAYMENT 3 TIMES!!!!!!!They are the most lazy, unprofessional company I have dealt with in a while. I want my money back so I can submit the payment again because I WILL NOT PAY TWICE FOR SOMETHING I ALREADY PAID!!!!!!</div>
0 replies
24 months ago
Pudo damages parcels
I used pudo( courier guy) to send a parcel a few days ago. I sent a Kenwood slow cooker to a buyer who bought it from my online shop. I packaged the pot in newspaper as well as bubble wrap and packed it safely in a box. My client contacted me with pictures of a damaged pot. A huge hole in the box I sent as well as a deep gash in the front of the pot. My customer obviously refuses to pay me for a damaged item. I contacted courier guy to inform them of this yesterday evening already. Till now I have been contacted by 5 different people and having to explain my issue over and over. I sent them pictures of an intact pot before it was shipped and then pictures of the condition my customer received the pot. The forst email i got was from Gladys simply just apologizing and stating that there is nothing they can do because pots fall under crockery and their policy states to not send crockery. I had to show Gladys that rockery falls under things that can break like glass, cups, plates etc and pots fall under cookware.They are now claiming to investigate where the pot was mishandled instead of realizing that I don't give a **** who or where it was mishandled, it's not my problem because I wasn't there!!! All I want is to be compensated for the pot they have damaged and they can deal with their logistics after making sure that i( a client of pudo for more than 4 years) am happy and sorted out. I am ready to take this matter to the CPA Monday because I don't deserve to be on the waiting end for my pot that they damaged. They need to be taught customer service skills!!!!
0 replies
24 months ago
Lil-lets does not stick and is not 'maxi'
I purchased 4 packs of lil-lets maxi wings pads, the pink pack. The first issue I have is the pads are not maxi, they are very small in length and not close to a maxi pad. Second is the parts of the pad that is supposed to stick to the underwear does not stick which makes wearing them extremely uncomfortable. I had no choice but to use the first 2 packs as my menstrual cycle had already started. I'm very disappointed as a first time buyer of lil-lets and will not be purchasing this product again. I also would like to be refunded or for them to send me a better product. Thanks.
0 replies
Review Distribution
5 Star
2 (8.333333333333334%)
4 Star
0 (0%)
3 Star
1 (4.166666666666667%)
2 Star
1 (4.166666666666667%)
1 Star
20 (83.33333333333333%)