Absolutely Disgusting Experience

If I could rate my experience as zero I would, but there is only the option to start at 1. I booked a vehicle for someone else, so I didn't receive the booking voucher in my email. The booking confirmation on the website stated that I needed to pay R2300 to confirm the booking and that there would be R2712 payable at the desk. When she arrived to collect the vehicle, she was presented with a R7000 bill. She did not have the money on her, and the car hire consultant would not allow me to make an EFT to them, so I asked them to cancel the booking. I contacted Economy Car Rentals and was told that even though I had taken out cancellation insurance, I was not eligible for a refund because the booking had already commenced an hour prior. So I have paid R2300 and received absolutely no service. Making money out of people due to technicalities on a booking is no way to do business.