AT
Alison T
Active since Jan 2018
2
Reviews
0
Industries
Reviews
2 reviews5 months ago
Absolutely Disgusting Experience
If I could rate my experience as zero I would, but there is only the option to start at 1. I booked a vehicle for someone else, so I didn't receive the booking voucher in my email. The booking confirmation on the website stated that I needed to pay R2300 to confirm the booking and that there would be R2712 payable at the desk. When she arrived to collect the vehicle, she was presented with a R7000 bill. She did not have the money on her, and the car hire consultant would not allow me to make an EFT to them, so I asked them to cancel the booking. I contacted Economy Car Rentals and was told that even though I had taken out cancellation insurance, I was not eligible for a refund because the booking had already commenced an hour prior. So I have paid R2300 and received absolutely no service. Making money out of people due to technicalities on a booking is no way to do business.
0 replies
100 months ago
A bad experience made good
My cellphone was stolen on a Monday night. Fortunately it was insured through Outsurance who's customer service team put me in contact with their partner PhoneFast. Within 48 hours the service consultant, Rochelle Labuschagne, who had been assigned to my claim, had processed all my information, shopped around for an even better phone for me, and had the phone delivered to my door. It's always inconvenient to loose one's phone, but between Outsurance and PhoneFast they managed to provide a seamless experience and my life was back to normal within literally 2 days. Thanks to PhoneFast and Outsurance!
0 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)