Economy Car Rentals
Claimed Business
Economy Car Rentals
Claimed Business
10 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|10 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(10%)
2(10%)
1(80%)
5(0%)
4(0%)
3(10%)
2(10%)
1(80%)
Frequently Asked Questions About Economy Car Rentals
Economy Car Rentals has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Economy Car Rentals across 102 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJP
James P
1 reviews | Active since Jan 2020
29 Jan 2026, 11:31
False and Misleading Advertising
Economy Car Rentals advertised “unlimited kilometres” with a small asterisk, but the asterisk only led to terms and conditions that were only provided on their website and not provided on the voucher. Only after booking, did we discover that “unlimited kilometres” only applies to rentals longer than four days. This is extremely misleading. We ended up overpaying for a van we would never have rented in the first place if this condition had been properly disclosed upfront. Overall, we found their practices deceptive, and when we tried to resolve the issue, their service and handling of our case was very poor. I would not recommend this company.
Helpful (0)
|Replies (0)JP
James P
1 reviews | Active since Jan 2020
29 Jan 2026, 11:31
False and Misleading Advertising
Economy Car Rentals advertised “unlimited kilometres” with a small asterisk, but the asterisk only led to terms and conditions that were only provided on their website and not provided on the voucher. Only after booking, did we discover that “unlimited kilometres” only applies to rentals longer than four days. This is extremely misleading. We ended up overpaying for a van we would never have rented in the first place if this condition had been properly disclosed upfront. Overall, we found their practices deceptive, and when we tried to resolve the issue, their service and handling of our case was very poor. I would not recommend this company.
0
Replies (0)JP
James P
1 reviews | Active since Jan 2020
29 Jan 2026, 11:29
Misleading and *********
Economy Car Rentals advertised “unlimited kilometres” with a small asterisk, but the asterisk only led to terms and conditions that were only provided on their website and not provided on the voucher. Only after booking, did we discover that “unlimited kilometres” only applies to rentals longer than four days. This is extremely misleading. We ended up overpaying for a van we would never have rented in the first place if this condition had been properly disclosed upfront. Overall, we found their practices ********* and deceptive, and when we tried to resolve the issue, their service and handling of our case was very poor. I would not recommend this company.
Helpful (0)
|Replies (0)JP
James P
1 reviews | Active since Jan 2020
29 Jan 2026, 11:29
Misleading and *********
Economy Car Rentals advertised “unlimited kilometres” with a small asterisk, but the asterisk only led to terms and conditions that were only provided on their website and not provided on the voucher. Only after booking, did we discover that “unlimited kilometres” only applies to rentals longer than four days. This is extremely misleading. We ended up overpaying for a van we would never have rented in the first place if this condition had been properly disclosed upfront. Overall, we found their practices ********* and deceptive, and when we tried to resolve the issue, their service and handling of our case was very poor. I would not recommend this company.
0
Replies (0)LH
Lindelwa H
1 reviews | Active since Jan 2020
18 Dec 2025, 04:26
No car, no refund.
I am so frustrated and didn't know I wouldn't get the car and as well as two amounts deducted from my credit card. I booked a car to attend a funeral and couldn't get it. I am South Afican but I was asked to provide US drivers license. I'm still so frustrated 😠.
Helpful (0)
|Replies (0)LH
Lindelwa H
1 reviews | Active since Jan 2020
18 Dec 2025, 04:26
No car, no refund.
I am so frustrated and didn't know I wouldn't get the car and as well as two amounts deducted from my credit card. I booked a car to attend a funeral and couldn't get it. I am South Afican but I was asked to provide US drivers license. I'm still so frustrated 😠.
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Replies (0)SE
Stefan E
1 reviews | Active since Jan 2020
25 Nov 2025, 19:37
Not honoring excess waiver
We have used EconomyCarRentals before and noted no major issues. We always opted for the damage excess coverage. However, this time we actually needed to lodge a damage claim and after more than a month of constant follow-ups have received no indication of if/when the claim will be settled. They keep on blaming their ‘provider’ for the delays, but do not seem to be interested in closing the matter and assisting a loyal client of many years. I am very dissatisfied and will never use this company again.
Helpful (0)
|Replies (0)SE
Stefan E
1 reviews | Active since Jan 2020
25 Nov 2025, 19:37
Not honoring excess waiver
We have used EconomyCarRentals before and noted no major issues. We always opted for the damage excess coverage. However, this time we actually needed to lodge a damage claim and after more than a month of constant follow-ups have received no indication of if/when the claim will be settled. They keep on blaming their ‘provider’ for the delays, but do not seem to be interested in closing the matter and assisting a loyal client of many years. I am very dissatisfied and will never use this company again.
0
Replies (0)AT
Alison T
1 reviews | Active since Jan 2020
14 Nov 2025, 10:27
Absolutely Disgusting Experience
If I could rate my experience as zero I would, but there is only the option to start at 1. I booked a vehicle for someone else, so I didn't receive the booking voucher in my email. The booking confirmation on the website stated that I needed to pay R2300 to confirm the booking and that there would be R2712 payable at the desk. When she arrived to collect the vehicle, she was presented with a R7000 bill. She did not have the money on her, and the car hire consultant would not allow me to make an EFT to them, so I asked them to cancel the booking. I contacted Economy Car Rentals and was told that even though I had taken out cancellation insurance, I was not eligible for a refund because the booking had already commenced an hour prior. So I have paid R2300 and received absolutely no service. Making money out of people due to technicalities on a booking is no way to do business.
Helpful (0)
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Alison T
1 reviews | Active since Jan 2020
14 Nov 2025, 10:27
Absolutely Disgusting Experience
If I could rate my experience as zero I would, but there is only the option to start at 1. I booked a vehicle for someone else, so I didn't receive the booking voucher in my email. The booking confirmation on the website stated that I needed to pay R2300 to confirm the booking and that there would be R2712 payable at the desk. When she arrived to collect the vehicle, she was presented with a R7000 bill. She did not have the money on her, and the car hire consultant would not allow me to make an EFT to them, so I asked them to cancel the booking. I contacted Economy Car Rentals and was told that even though I had taken out cancellation insurance, I was not eligible for a refund because the booking had already commenced an hour prior. So I have paid R2300 and received absolutely no service. Making money out of people due to technicalities on a booking is no way to do business.
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Replies (0)ES
Elizabeth S
1 reviews | Active since Jan 2020
21 Oct 2025, 08:08
Cheapest not always so.
The initial fee you pay upon booking is a booking fee which is not deducted from the actual rental in my case R833.11. They are a third party that pass your booking on to the actual car rental business. Mine went through First Car Rental. I feel this bit of information should be clearly stipulated. They obviously get cheaper rates but with this booking fee your rental will probably work out the same if you went directly with the rental company.
Helpful (0)
|Replies (0)ES
Elizabeth S
1 reviews | Active since Jan 2020
21 Oct 2025, 08:08
Cheapest not always so.
The initial fee you pay upon booking is a booking fee which is not deducted from the actual rental in my case R833.11. They are a third party that pass your booking on to the actual car rental business. Mine went through First Car Rental. I feel this bit of information should be clearly stipulated. They obviously get cheaper rates but with this booking fee your rental will probably work out the same if you went directly with the rental company.
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Replies (0)M(B
MAJOLINDIE (Toekie) Bender
1 reviews | Active since Jan 2020
17 Sept 2025, 09:21
Dont rent from them
Everything was fine until I did not get my whole deposit back. We returned the car the way we receive it and I do not get answers why I received my deposit R1500 short back. They just ignore my communication
Helpful (0)
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MAJOLINDIE (Toekie) Bender
1 reviews | Active since Jan 2020
17 Sept 2025, 09:21
Dont rent from them
Everything was fine until I did not get my whole deposit back. We returned the car the way we receive it and I do not get answers why I received my deposit R1500 short back. They just ignore my communication
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
29 Aug 2025, 13:54
Terrible Service – Would Not Recommend Economy Car Rentals
I booked a vehicle online with Economy Car Rentals, paid the required deposit, and received a confirmation email along with a voucher. The email clearly stated that when collecting the vehicle, the driver must present the following: The voucher A valid credit card in the name of the main driver Driver’s licence ID card / Passport All of these documents were brought along. Yet, when the driver arrived, she was refused service. The excuse given was that they could not verify her ID due to the POPIA Act. This is completely illogical — if you specifically request an ID in your own instructions, how can you then refuse to verify it? To make matters worse, the treatment was utterly unacceptable. She was made to stand outside in the street, a woman alone, with no assistance or even basic courtesy such as offering water. She was treated as if she were a ********, despite complying with all the requirements. The service was absolutely **********. To add insult to injury, there is no telephone number listed anywhere, making it impossible to request a refund on the deposit I paid. Economy Car Rentals failed to deliver the service promised, acted in bad faith, and left us stranded without a vehicle. I strongly advise others to avoid this company.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
29 Aug 2025, 13:54
Terrible Service – Would Not Recommend Economy Car Rentals
I booked a vehicle online with Economy Car Rentals, paid the required deposit, and received a confirmation email along with a voucher. The email clearly stated that when collecting the vehicle, the driver must present the following: The voucher A valid credit card in the name of the main driver Driver’s licence ID card / Passport All of these documents were brought along. Yet, when the driver arrived, she was refused service. The excuse given was that they could not verify her ID due to the POPIA Act. This is completely illogical — if you specifically request an ID in your own instructions, how can you then refuse to verify it? To make matters worse, the treatment was utterly unacceptable. She was made to stand outside in the street, a woman alone, with no assistance or even basic courtesy such as offering water. She was treated as if she were a ********, despite complying with all the requirements. The service was absolutely **********. To add insult to injury, there is no telephone number listed anywhere, making it impossible to request a refund on the deposit I paid. Economy Car Rentals failed to deliver the service promised, acted in bad faith, and left us stranded without a vehicle. I strongly advise others to avoid this company.
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Replies (0)