Terrible Service – Would Not Recommend Economy Car Rentals

I booked a vehicle online with Economy Car Rentals, paid the required deposit, and received a confirmation email along with a voucher. The email clearly stated that when collecting the vehicle, the driver must present the following:

The voucher

A valid credit card in the name of the main driver

Driver’s licence

ID card / Passport

All of these documents were brought along. Yet, when the driver arrived, she was refused service. The excuse given was that they could not verify her ID due to the POPIA Act. This is completely illogical — if you specifically request an ID in your own instructions, how can you then refuse to verify it?

To make matters worse, the treatment was utterly unacceptable. She was made to stand outside in the street, a woman alone, with no assistance or even basic courtesy such as offering water. She was treated as if she were a ********, despite complying with all the requirements.

The service was absolutely **********. To add insult to injury, there is no telephone number listed anywhere, making it impossible to request a refund on the deposit I paid.

Economy Car Rentals failed to deliver the service promised, acted in bad faith, and left us stranded without a vehicle. I strongly advise others to avoid this company.