bad service

<p>i have a very bad service from this insurance company.I used to be a client of their's but changed 2 months ago.but before i changed a had a claim that i did to my business.</p> <p>In August 2016 i had a burst geyser i put my claim in asked the insurances to send someone out which they did and they fixed the geyser and damages no problem.</p> <p>6 weeks later the same they replace starts to leak again i notified the insurances,the contractor that came out to fic the geyser took 2 days to come take a look at the problem as he was responsible and must give guarantees on the job they do.He arrives 2 hours late when he told me he would be at my place at 8am his excuss traffic from soweto!!!then he just looks send a message to insurance to say its wear and tear on the pipes of solar.Again lame excuse solar panels were fitted last year and i have a guarantee of 20 years.</p> <p>i didnt except this excuss.then the assesor send a report with the exact same words as contactor but hello he never came out to assess the problem.</p> <p>So in the interim i demanded a new assessor to come out and see the damages.with all this going on and waiting the geyser continues to leak and gets worse and my ceilings got wet damges calpsed water running down the walls cupboards airconditioner.</p> <p>The new assesor came out took a look at the problem sent out a new contractor to come see the extent of damages and send report to insurances.</p> <p>That took 2 weeks to get report eventually it was send to the insurances so they had to get authorisation from Zurich whom econorisk insured me with.</p> <p>Every single day i keep emailing them on whats going on and they keep telling me that they waiting for reply.</p> <p> </p> <p>Now how the hell can you wait 1 montha nd half for insurances to get authorisationand approve the repairs that need to be done.And in the mean time  i have the geyser still leaking and im going to get a sky high water water!Who will pay for that Bill  and costs.</p> <p>I have all the emails writing between myself and them and still nothing has been done.</p> <p>The damages are getting worse by the day and they just point blank ignoring my requests.</p> <p>So what do i do?????????</p>